Review of Osprey Hotel 4*

Couldn’t recommend this hotel for a party as our experience was far from positive. We had bar staff who didn’t know what they were doing and security staff who put us all on edge throughout the evening. The function room is upstairs but if you wanted a cocktail and they advertise an extensive cocktail menu, so most of the party guests wanted cocktails, then you had to go down stairs to get one. €10 and up to a half hour waiting later, you could return to the party. My daughter missed her brother cutting his cake while she waited for the downstairs bar staff to make her a cocktail. The bar staff upstairs was the mist incompetent any of us had ever come across. The security staff were rude more than once and the promised service in the bar downstairs after the party ended, never materialized. I did bring these issues to the attention of the Deputy General Manager the next day. He promised to look into it and get back to me. I’m still waiting to hear from him over two weeks later. He did apologize but that was little comfort to my son. If you want a hassle free party with competent bar staff, avoid the Osprey because you are unlikely to get that. Definitely avoid, if it is the same night as a wedding. We felt that we got ignored for most of the evening as the priority was the wedding. We stayed in the hotel and our room was lovely and breakfast was ok. Leisure Centre ok as well though the steam room was out of order. Hotel staff all very nice and helpful but some serious retraining and rethinking needs to be done on how they manage and treat parties.