Tera Guest House

Guest opinions regarding the staff are mixed. Some describe the employees as very friendly and polite, noting excellent service. However, there are also negative reviews: one guest described the reception staff as unfriendly and noted that their behavior was aggressive.

A deposit of 100 units is collected upon check-in at Tera Guest House. This amount is returned to the guest the morning after checkout.

Soundproofing in some rooms leaves much to be desired. Guests have noted that when water is turned on in adjacent rooms above or beside them, the noise is clearly audible in their room.

The condition of the rooms is evaluated inconsistently. Some guests find the rooms beautiful, clean, and tidy. Others complain about hard mattresses, worn-out finishes, and dirt, mentioning stains on the sheets and general untidiness. There were also complaints about non-functional or locked TV boxes in some rooms.

The situation regarding cleanliness is contradictory. There are enthusiastic reviews stating that the rooms and bathrooms are very clean and that cleaning is performed every time a guest leaves the room. At the same time, other visitors complain about dirty sheets, odors in the toilet, the presence of scale and grime on the plumbing, and uncleaned water scoops.

The performance of the air conditioners has drawn criticism from some guests. Some reviews mention that the air conditioners work poorly, do not cool the air, or leak, causing water to drip inside the room.

The property is suitable for families, as guests note that it is an excellent place for a staycation with family. However, difficulties arose when attempting to book connecting rooms or add an extra bed: one guest reported that the administration refused to provide an extra bed in one room, requiring the booking of a second room instead.