MAXONE Dumai

Yes, the hotel offers on-site parking, which guests describe as large. Some visitors note that it is quite spacious, although one guest mentioned the need for further expansion.

Opinions about the staff are mixed. Many guests describe the team as friendly, helpful, and like "fairy godmothers," specifically highlighting the assistance of a staff member named Santa and the reception team. However, there are complaints regarding a slow check-in process, a lack of friendliness among some restaurant and front desk staff, as well as instances of security being absent from their post during holidays.

The hotel offers a buffet breakfast with a varied menu, including vegetarian options. Many guests praise the taste and selection of dishes. Nevertheless, there are negative reviews regarding food quality (mentioning spoiled pasta) and confusion over breakfast pricing for children.

The Wi-Fi at the hotel works well, with guests describing it as stable and reasonably fast.

Reviews regarding the rooms are mixed. Some guests find the rooms spacious, clean, and modern with comfortable beds. Others report dirty sheets with stains, broken furniture (chairs), mosquitoes in the rooms, and a damp odor in the hallways. It is also mentioned that some rooms have minimal decor, and the air conditioning units are either slow or completely out of order.

The air conditioning system receives mixed feedback. Some guests are pleased with the cool and quiet environment in the rooms, while others complain that the air conditioners perform poorly, take a long time to cool the space, or do not work at all. An unpleasant cigarette smoke odor has also been noted in the lobby and certain rooms.

Rooms are equipped with a kettle, coffee, tea, and a refrigerator (though it may be weak), as well as a desk and chair. Some guests have noted the absence of teaspoons or the need to request tea and sugar from the staff. Towels in some rooms appear worn out.

The hotel has an elevator; however, a guest recommends exercising caution with children, as the elevator doors close very quickly. The hotel also features a spacious lobby.

The hotel features two swimming pools (for adults and children) as well as a sauna with a steam room. Many guests are pleased with these amenities, describing them as complimentary and high quality. However, there are notable complaints about unusual policies: the requirement to bring the room key card to access the pool, a limit on the number of guests (up to 2 people), and an extra charge for additional accompanying guests.

The hotel has a gym, but one guest noted that the exercise machines are poorly maintained and the air conditioning in that area was broken.

Opinions are divided. Some consider the hotel "kid-friendly," while others strongly advise against staying with children due to the smell of cigarette smoke in the lobby, dust, dirty electric kettles, and a confusing breakfast pricing policy for children.