Emerald Hotel

The hotel staff are described as very friendly, polite, and always ready to help with a smile. Guests note that the staff works efficiently and any issues that arise are resolved quickly. The general level of service is compared to that of five-star hotels. The service is rated as excellent.

The hotel is recommended for those who need to check in early in the morning, especially passengers on flights arriving around 6 AM. Based on guest experience, early check-in is possible without additional charge if rooms are available. This makes the property convenient for those arriving in the city during the early hours.

Breakfasts at the hotel are rated as delicious, with a menu that changes daily, offering traditional dishes from various cities across Indonesia. For the convenience of those departing early in the morning, breakfast can be ready as early as 05:15. However, there is a note regarding management: by 07:30, there may be very little food remaining on the buffet table.

Most guests describe the rooms as clean, modern, and cozy. The hotel also features an aesthetic garden cafe. Nevertheless, there are opposing reviews: one guest noted that their room was not tidy enough. Additionally, it was reported that the air conditioners require more thorough cleaning for hygiene purposes.

Opinions on the technical facilities are divided. Some guests are satisfied with the cooling from the air conditioner, while others complain that it does not operate efficiently enough. Regarding hot water, several visitors noted that the water heater is weak or that it takes a long time for the water to become hot.

A laundry service is available at the hotel, which operates very quickly: one guest noted that their order was completed within 3-4 hours of arrival. Additionally, there is a specially equipped smoking area on the premises.