Horison Sentani

The hotel provides a free shuttle service to and from the airport. Guests describe this service as convenient and recommend using it.

Parking is available at the hotel; however, some guests note that the parking spaces are quite narrow.

Many visitors describe the staff as friendly, polite, and efficient, noting a smooth check-in and check-out process. However, there have been negative experiences: one guest encountered arrogance and rudeness from an employee, and another complained about an administrator's incompetence regarding incorrect flight departure information. It is also recommended that the administrative service during check-in be improved.

Some guests have encountered a requirement to leave a deposit of 100 thousand for the hotel key card. According to clients, such a policy is inappropriate and causes dissatisfaction.

Breakfasts at the hotel have received many positive reviews for the wide variety of the menu and tasty dishes; specifically, the rice with fried omelet and watermelon are praised. The menu is primarily focused on national cuisine; it may be difficult to find traditional Papuan dishes. As part of the service, guests can have a breakfast box packed to go if they do not have time to eat in the restaurant. One downside noted is that the tablecloths in the dining area require more frequent replacement.

Reviews regarding the Wi-Fi are contradictory. Some guests are satisfied with the free wireless internet, while others complain about an unstable connection, stating that the network often drops even when the connection status is active.

Rooms are described as spacious, clean, and comfortable with comfortable mattresses. Some rooms are equipped with excellent air conditioning that cools the space well. However, there are remarks regarding interior wear and tear: the carpeting in some rooms is old. Guests also noted the absence of windows in some rooms, which created a feeling of stuffiness and discomfort.

The hotel has rooms with balconies that offer a beautiful view of the Cycloop Mountains. At the same time, some rooms have no windows at all.

Guests are generally very satisfied with the cleanliness: rooms, bathrooms, the lobby, and common restrooms are described as clean and well-maintained. The lobby is characterized as clean and fragrant.

The air conditioners work effectively; guests note that the rooms are very cool and comfortable.

Rooms are provided with toiletry sets packed in plastic pouches, which creates a feeling of luxury. Hot water is available in the bathrooms. Some rooms are provided with a sufficient amount of drinking water (up to 4 bottles).

The hotel is not smoker-friendly. Guests report a lack of designated smoking rooms, and when booking through apps with promotional prices, they may be provided with a room where smoking is strictly prohibited.