Grand Allison

Yes, the hotel provides spacious parking, as noted in guest reviews.

Opinions regarding the staff are divided: many guests describe the employees, including security, as very friendly, welcoming, and helpful. However, there are serious complaints about the reception: guests have encountered errors in the type of beds ordered, check-in delays (waiting times from 20 to 30 minutes), and instances where staff forgot to return passports. Additionally, slow responses from room service have been noted, where calls remain unanswered or requests take a very long time to be fulfilled.

The hotel breakfast receives mixed reviews. A standard menu is offered, including fried rice, white rice, chicken, fish, porridge, omelets, sausages, potatoes, and fruit. Some guests are satisfied with the food quality, while others consider the breakfast very poor and note that dishes in the warming trays actually remain cold, and by 7 AM, the menu may not be fully prepared.

Free Wi-Fi is provided at the hotel; however, some guests report that network access is only available in the lobby, and there is no internet in the rooms themselves.

The condition of the rooms has drawn many complaints: guests report stains on carpets, cracked mirrors, broken curtains, and even a collapsed sofa leg. In some rooms, there is a sense of dampness and unpleasant odors that they attempt to hide with air fresheners. Many note that the interiors look outdated and no longer match the beautiful photographs presented on the websites.

Cleanliness is one of the primary issues at the hotel. Guests complain about dust on carpets, cobwebs on walls and lamps, dirty floors, and the presence of foreign hair on towels. There were instances where guests had to wait for check-in because the rooms had not yet been cleaned. Traces of mold and water damage have also been noted in the corridors.

The operation of the air conditioners is unstable. Some guests complain about malfunctions, specifically that the air conditioner stops responding to the remote and requires manual control. General unsatisfactory performance of the cooling systems in some rooms is also mentioned.

Room amenities are inconsistent. In some cases, guests find a full set of toiletries, while in others, they complain about a lack of soap or the presence of only old combs. Issues with the number of towels have also been noted (one missing or they appear dull and dirty). Some rooms lack power outlets, and microwaves are absent despite there being space for them in the kitchen area.

The elevators are in poor technical condition: guests report strange noises, periodic breakdowns, and burnt-out lightbulbs on the floors. In some cases, only one of several elevators is operational, forcing guests to use the stairs.

The hotel has a large pool, but many guests complain about its cleanliness, noting the presence of green algae, slime, and a slippery bottom. The lounge chairs by the pool are in poor condition. The gym is located outdoors, where the equipment is partially non-functional or worn out, which differs significantly from the promotional photographs.

Some guests have gratefully noted a pleasant surprise in the form of fruit provided in the room upon arrival.