Hotel Asri Sumedang

Yes, the hotel has a spacious parking area. A special dedicated zone is provided for guests inside the shopping mall, making the parking process convenient. Some visitors describe the parking as typical for a shopping mall.

The staff are generally described as friendly, polite, and helpful. The check-in process is smooth, and employees respond quickly to requests. However, there have been complaints about the absence of bellhops at the entrance, requiring guests to carry their own luggage to their rooms. There was also a recorded instance of a discrepancy between the price booked by phone and the final cost upon arrival.

The payment system at the hotel has drawn criticism from some guests. Visitors have complained about the inability to pay via QRIS or bank transfer, which forced one guest to search for an ATM to withdraw cash at night. Difficulties with accepting guarantee letters (GL) for corporate clients were also mentioned, which was perceived as a lack of flexibility from management.

Breakfast is provided at the hotel, but it receives mixed reviews. Many guests complain about the lack of variety in the menu, which remains unchanged (chicken, tofu/tempeh, noodles, porridge, omelets, and bread). The taste of the dishes is rated differently, ranging from "very tasty" to "standard" or "not to taste." There were also notes regarding service issues, such as long waits for omelets due to a shortage of kitchen staff.

Reviews regarding the Wi-Fi are contradictory. Some guests report that the connection is very fast and stable, while others complain of slow speeds or the complete inability to connect to the network from their room. It is also mentioned that the mobile signal (specifically Telkomsel) can be poor inside the building.

Rooms are described as spacious, clean, and cozy, with functioning air conditioning. However, there are serious remarks regarding the condition of the finishes: some guests noticed damp and peeling walls, as well as cobwebs and ants near the beds. The furniture in some rooms appears outdated, with mentions of "old" blankets and televisions with interference that have not yet been replaced with digital or smart models.

The cleanliness of the bathrooms has raised concerns: guests complain of clogged drains in sinks and toilets, leaking faucets, and a lack of doors in the shower area, which causes the entire bathroom to be flooded. Particular dissatisfaction was expressed regarding the towels, which are described as gray and worn, resembling a "doormat." Standard sets (tea, coffee, sugar) are provided, but guests noted the absence of hair dryers in the rooms and a lack of toothbrushes.

The hotel has a fairly large swimming pool suitable for family vacations. However, some guests noted that the water can be too cold or dirty (with algae), and at one point, the pool was under renovation. There is also a gym which, although equipped with a small amount of equipment, is considered sufficient for exercising.

The hotel is considered suitable for families due to the availability of rooms with connecting doors and proximity to entertainment in the mall (cinema, play areas). However, some parents were dissatisfied with the payment policy when an additional fee was required for a 4-year-old child's meals.