OYO 3882 Pondok Pujasera

Guests are extremely dissatisfied with the service: the staff is described as rude and irresponsible. Many faced situations where their app bookings (Traveloka, Agoda) were not recognized, and employees are accused of deception and attempting to extort extra money. When refund issues arise, staff shift the responsibility onto the consumer. The only positive point mentioned was the willingness to provide an iron for guest use.

Many guests report serious payment issues. Despite full prepayment through apps, the management often demands additional money upon check-in (from 50,000 to 150,000) under the pretext of room upgrades or en-suite bathrooms. There is also a case mentioned where a late check-out of just a few minutes resulted in a charge equal to half the room rate.

Soundproofing at the hotel is very poor. Guests complain about hearing loud conversations and laughter from other visitors making noise both at night and in the morning, making a proper rest impossible. The overall atmosphere is rated as unwelcoming and tense.

The condition of the rooms is described as very poor and worn out. Guests complain of sagging mattresses, broken wardrobes, faulty TV remote controls, and loose power outlets that barely hold chargers. The curtains are dirty and have an unpleasant odor, while the room finishes in some cases require major repairs, including holes in the ventilation covered with boards and cloth.

Cleanliness at the hotel is extremely low. Rooms are described as dirty and dusty, with some smelling of urine and cigarette smoke. The bathrooms are in terrible condition: dirty yellow walls and floors, ants everywhere, and in some cases, they are described as outright "squalid." Guests also note the absence of basic toiletries such as soap, shampoo, and toothpaste.

The air conditioning system works poorly or not at all. Some reviews mention that the air conditioner serves merely as a "decoration" and is non-functional, while others state it emits an unpleasant odor. Issues with ventilation are also mentioned, with guests having to cover it using makeshift materials.