RedDoorz @ Jalan Raya Lembang RedDoorz near Farm House 4

Parking is provided at the hotel. Many guests describe it as spacious, particularly for cars. However, one review indicates that the parking space for motorcycles is quite narrow.

The front desk operates 24 hours a day, and staff are available even at night. The personnel are described as very kind, polite, and friendly; the friendliness of the elderly security guard is particularly noted. The hotel resolves guest issues promptly: for example, one visitor was quickly moved to a room on an upper floor after requesting a change due to a fear of owl sounds near the bamboo trees.

There are some issues regarding drinking water: several guests noted its absence in the rooms, and one mentioned that there is a charge of 10,000 for a thermos of hot water. Additionally, many visitors complain about the lack of basic hygiene products, such as soap, toothbrushes, toothpaste, and tissues. Towels are provided, although in one instance, a guest received a damp towel.

Wi-Fi is available at the hotel. According to guests, it works quite well and is stable.

The soundproofing in the hotel is poor. Guests note that the rooms are not soundproof, and conversations and other noises from the corridor can be heard inside the rooms.

The hotel building is quite old and in need of maintenance; moss was even noticed on some of the room walls, and there is a lot of dust in the corridors and on the stairs. Furniture in some rooms is worn, and dirty wardrobes have been mentioned. At the same time, many guests note that the rooms themselves are very spacious and the beds are generally clean and suitable for sleeping, although one visitor required a replacement of pillows for higher quality ones.

The view from the windows is considered the main feature of this location—it is described as stunning, with a panorama of mountains, green hills, and rice fields. The rooms have balconies, which are especially beautiful for watching the sunset. Guests describe this view as "champion" and very inspiring.

Reviews regarding cleanliness are contradictory. Some guests write that the rooms are clean and comfortable, while others complain of dirt, dust, a balsamic scent described as "like grandmother's room," and dirty bathrooms. The neglected state of the garden behind the hotel and dusty common areas, such as stairs and corridors, are also mentioned.

Air conditioners in most rooms work normally, although there was one case of a malfunction due to a missing remote. The situation with hot water is inconsistent: it works well in some rooms, while in others it is completely absent or non-functional, which causes significant discomfort given the cold climate of Lembang.

Many guests describe the atmosphere at the hotel as "horror-like" or frightening due to the age of the building and the presence of bamboo trees nearby. Some visitors mention mystical feelings, strange sounds, and even ghost stories, making the hotel stay at night uncomfortable for some people.