Pondok Eve

Feedback regarding the staff is mixed: some guests describe the team as polite and receptive to addressing complaints, while others describe the receptionists as rude. A significant issue relates to reservation handling—guests report that rooms booked via mobile apps are resold to other customers without prior notice. Difficulties with processing refunds for overpayments are also mentioned.

No, guests consistently report that the actual condition differs significantly from the photos shown on apps and social media. Many describe the condition of the rooms and the lobby as resembling a "warehouse" or an "abandoned building." Specifically, guests mention broken sofas in the lobby, stained and dirty walls, and an overall neglected interior.

The furniture throughout the hotel is heavily worn and, in some places, broken. Guests complain about dirty, dusty bedsheets and pillowcases with stains, as well as old, malodorous pillows. The rooms have broken electrical sockets, requiring guests to unplug the TV to charge their phones. The overall condition of the interior finishings is considered extremely unsatisfactory.

Cleanliness at the hotel is rated as very poor. Guests report dirty floors, dusty hallways, trash on staircases, and even red ants on the walls. Cigarette butts have been found in the rooms and on shared balconies. The lobby and furniture are described as extremely dirty and neglected.

The bathrooms are described as very dirty, with uncleaned toilets and missing door locks. Guests report an unpleasant odor from the water, as well as a distinct "metallic" taste or scent of iron. Broken showerheads and non-functioning water heaters are also frequently mentioned.

The in-room equipment functions poorly. Many guests report that air conditioning units either fail to cool effectively or do not work at all. Televisions are often out of service or not properly connected to equipment. Wi-Fi connectivity is unstable and often does not reach the guest rooms.

There are significant shortcomings in the provision of basic amenities. Guests report missing towels or being supplied with dirty, torn towels. Dental kits and soap are frequently unavailable, and the provided toiletries appear to be homemade mixtures in refill bottles. Some rooms lack even basic trash bins.

This hotel is strictly not recommended for family stays due to unsanitary conditions, broken fixtures, and overall poor maintenance. Several guests note that the ambiance in the rooms feels "gloomy" and that the property resembles a short-stay motel or transit den rather than an accommodation suitable for a family vacation.