At first, I had my doubts about this hotel. However, after spending 4 days and 3 nights here, I can confidently say that my initial impression was completely wrong.
Room – 4/5
Nothing particularly extraordinary, but it offers everything you would expect from a typical four-star hotel. The room was comfortable and met my expectations.
Meeting Rooms – 4/5
I had the opportunity to use the Lembang Room, Flores Room, and the Board Room. Overall, they were on par with what you would expect from a typical four-star hotel. The meeting facilities were comfortable and suitable for business purposes. My only suggestion would be to provide a whiteboard or flip chart for brainstorming and note-taking during meetings.
Facilities – 5/5
The hotel offers a wide range of facilities, including a swimming pool, water park, gym, and more. Unfortunately, due to my busy schedule, I didn't have the opportunity to try them myself. However, my colleagues thoroughly enjoyed the facilities and had nothing but positive feedback.
Hospitality – 7.5/5
A score of 5 simply isn't enough to reflect the level of hospitality at this hotel. Every staff member I met went above and beyond to provide exceptional service. My only advice is: don't hesitate to ask questions or request assistance—they are genuinely happy to help.
My Best Experience.
Without a doubt, the highlight of my stay was being given the opportunity to play the grand piano in the lobby. Since I started learning the piano last year, one of my personal dreams has been to play on a grand piano. I never imagined that dream would come true so soon.
What made the experience even more memorable was that one of the staff members kindly took photos and videos of me without me even asking. My sincere gratitude goes to Mrs. Iyang for her thoughtfulness and kindness.
If I have the opportunity to return, I would gladly choose this hotel again and recommend it to my colleagues. This place gave me far more than I had expected.
Overall Score: 8/5
Room – 4/5
Nothing particularly extraordinary, but it offers everything you would expect from a typical four-star hotel. The room was comfortable and met my expectations.
Meeting Rooms – 4/5
I had the opportunity to use the Lembang Room, Flores Room, and the Board Room. Overall, they were on par with what you would expect from a typical four-star hotel. The meeting facilities were comfortable and suitable for business purposes. My only suggestion would be to provide a whiteboard or flip chart for brainstorming and note-taking during meetings.
Facilities – 5/5
The hotel offers a wide range of facilities, including a swimming pool, water park, gym, and more. Unfortunately, due to my busy schedule, I didn't have the opportunity to try them myself. However, my colleagues thoroughly enjoyed the facilities and had nothing but positive feedback.
Hospitality – 7.5/5
A score of 5 simply isn't enough to reflect the level of hospitality at this hotel. Every staff member I met went above and beyond to provide exceptional service. My only advice is: don't hesitate to ask questions or request assistance—they are genuinely happy to help.
My Best Experience.
Without a doubt, the highlight of my stay was being given the opportunity to play the grand piano in the lobby. Since I started learning the piano last year, one of my personal dreams has been to play on a grand piano. I never imagined that dream would come true so soon.
What made the experience even more memorable was that one of the staff members kindly took photos and videos of me without me even asking. My sincere gratitude goes to Mrs. Iyang for her thoughtfulness and kindness.
If I have the opportunity to return, I would gladly choose this hotel again and recommend it to my colleagues. This place gave me far more than I had expected.
Overall Score: 8/5