Hotel & Banquet Panorama Lembang

The hotel provides a spacious parking area. Nevertheless, one guest reported a negative experience where their vehicle was scratched by another visitor due to a door being opened carelessly.

The hotel staff, including reception, security, and technical personnel, are described as very friendly, welcoming, and helpful. Guests have noted the efficiency of the staff, such as the quick switch to the generator during power outages and assistance in returning a forgotten charger. However, there was one complaint regarding noisy housekeeping staff during room cleaning.

Breakfast is included in the stay. While the menu is considered standard, many guests are satisfied with the taste, specifically highlighting the porridge and tutug oncom rice with sausages. The selection is limited, and some guests found it too sparse, especially for picky children. Depending on the number of guests on weekdays, breakfast may not be served as a buffet but as a simplified menu that can be ordered to the room.

The soundproofing leaves much to be desired; guests have complained about significant noise from other visitors, slamming doors, and children shouting, particularly during holidays or when school groups visit. The overall atmosphere can range from very calm and relaxing to unsettling on weekdays due to the small number of guests, which some visitors even find eerie.

The rooms are generally spacious and clean, but the interior style is described as "vintage" or "old-fashioned." Opinions on the condition are divided: some guests feel the building is old but well-maintained, while others complain of dust in the corners, dirty wardrobes, mold on shower curtains, and peeling paint on doors that require repair. The furniture is primarily wooden, and some rooms feature balconies for relaxation.

The rooms are not equipped with air conditioning, but due to Lembang's climate, the rooms remain sufficiently cool and can even become cold, especially at night. Some rooms are provided with fans and water heaters for the shower.

The hotel has a swimming pool, which some guests find clean and suitable for children. However, other visitors have left negative reviews, noting that the pool was dirty or covered in moss, leading them to decide not to swim in it.

The hotel is suitable for families, particularly due to the availability of cottages that can accommodate up to 4 people, making the trip more economical. There are children's play areas and a pool on site, but it should be noted that during holidays, the hotel can become very noisy due to the large number of children.

The hotel grounds feature a spacious pine garden, which creates a very pleasant and fresh atmosphere. Additionally, reviews mention the possibility of ordering massage services from an external provider (Hani Spa Family) for guests.