This places is located in very beautiful places. But there are few area need to be improve. Am writing this with full sincere so the hotel management can improve the quality of the facility.
1. Once we arrive at the arrival, the security charge us with entrance fee that 15000 per people for perhutani fee. This actually need to include by the hotel booking fee. Only small money but made us felt like this is very low class facility like need to charge for the entrance fee. Hotel management need to communicate with perhutani side to handle the small amount of entrance fee and not to burden to the guest. High class facility need to include this all fee. Entrance fee, toilet fee, parking fee. This all is the basic fee that made different within the high class facility with pasar malm facility (you know what I mean right? )
2. The facility of toilet need to improve because the toilet is smelly and there are no toilet inside the basic bedroom. So everybody need to using the public toilet.
The toilet also not enough. Gents only have 2 toilet and one places for bath. This really insufficient for that scale of facility.
3. The breakfast is too simple for the price we pay. The room price is 4 star hotel room price. But breakfast is like the 1 star hotel breakfast. They even not care for the guess request.
We came in group of 8 people and we are vegetarian. We request for simple breakfast for us. Hotel management not even care for that. We said even you prepare bread with jam also that is really enough for us. But hotel people not even care. Hotel management need to more care about the different type of meals of people. Because it located in jungle, nobody selling food nearby. And our high room prices already included with breakfast. Hotel management can stock some cup noodles for vegetarian people. Or prepare some bread with jam. That all are cheap prices food but can made customer more convenient and happy.
4. The bedroom is smelly, and towel also. Inside room there are no places to hang the towel.
5. Staff of the hotel not enough. We ordered the firewood. But waiting more than 30 minute the wood still not come. Then finally we cancelled it.
1. Once we arrive at the arrival, the security charge us with entrance fee that 15000 per people for perhutani fee. This actually need to include by the hotel booking fee. Only small money but made us felt like this is very low class facility like need to charge for the entrance fee. Hotel management need to communicate with perhutani side to handle the small amount of entrance fee and not to burden to the guest. High class facility need to include this all fee. Entrance fee, toilet fee, parking fee. This all is the basic fee that made different within the high class facility with pasar malm facility (you know what I mean right? )
2. The facility of toilet need to improve because the toilet is smelly and there are no toilet inside the basic bedroom. So everybody need to using the public toilet.
The toilet also not enough. Gents only have 2 toilet and one places for bath. This really insufficient for that scale of facility.
3. The breakfast is too simple for the price we pay. The room price is 4 star hotel room price. But breakfast is like the 1 star hotel breakfast. They even not care for the guess request.
We came in group of 8 people and we are vegetarian. We request for simple breakfast for us. Hotel management not even care for that. We said even you prepare bread with jam also that is really enough for us. But hotel people not even care. Hotel management need to more care about the different type of meals of people. Because it located in jungle, nobody selling food nearby. And our high room prices already included with breakfast. Hotel management can stock some cup noodles for vegetarian people. Or prepare some bread with jam. That all are cheap prices food but can made customer more convenient and happy.
4. The bedroom is smelly, and towel also. Inside room there are no places to hang the towel.
5. Staff of the hotel not enough. We ordered the firewood. But waiting more than 30 minute the wood still not come. Then finally we cancelled it.