1. We were disappointed that the room provided did not match the images advertised on the website and Traveloka, and the room was also dirty. When we entered our first room, we were greeted by insects, yes, plural. I asked to move to a different floor, but we were told that the rooms on the other floors were unavailable. So, we were moved to another room on the same floor, where there were still insects crawling around. The next morning, they provided us with yet another room, but it was still on the same floor, and there were insects there as well. At that point, we were too tired to complain, so we simply accepted it.
2. On my fourth night/fifth day, I asked for the complimentary bottle of water, and the staff informed me that there was a problem with the toilet and suggested that we move rooms AGAIN. This time, we were moved to a different floor. It was a BIG hassle to pack and unpack again. Did they not consider the inconvenience this would cause?
3. We found the reception staff's responses to customers to be lacking. A more empathetic and proactive approach would have been greatly appreciated. Even when we passed them in the corridor, they didn't smile at all. At all.
I've stayed at many hotels across different price ranges, and for this price range, I would not recommend staying at this one unless they improve their cleanliness and service. We read the reviews beforehand, but we thought, "Those are old reviews, and the hotel must have improved by now. " Unfortunately, we were wrong.
2. On my fourth night/fifth day, I asked for the complimentary bottle of water, and the staff informed me that there was a problem with the toilet and suggested that we move rooms AGAIN. This time, we were moved to a different floor. It was a BIG hassle to pack and unpack again. Did they not consider the inconvenience this would cause?
3. We found the reception staff's responses to customers to be lacking. A more empathetic and proactive approach would have been greatly appreciated. Even when we passed them in the corridor, they didn't smile at all. At all.
I've stayed at many hotels across different price ranges, and for this price range, I would not recommend staying at this one unless they improve their cleanliness and service. We read the reviews beforehand, but we thought, "Those are old reviews, and the hotel must have improved by now. " Unfortunately, we were wrong.