Pemda 22 Mansion Mitra RedDoorz

Opinions about the staff are mixed. Some guests describe the team members as very friendly, while others complain of extremely rude and unwelcoming behavior. There are also mentions of poor management and conflicts with customers.

Many guests have encountered issues regarding requests for additional payments upon check-in. The management requests extra cash, claiming that the hotel does not partner with Agoda or stating tax discrepancies in the booking app. In some instances, the rate displayed on the billboard outside the hotel was lower than the amount demanded upon arrival.

Guests report that the photos on the app differ significantly from reality. The furniture and fixtures are worn down, with reports of holes in the bedsheets, protruding mattress springs, and general untidiness. Rooms may also have an unpleasant odor and dust under the beds.

Cleanliness is a major concern for most guests. Reviews frequently mention dirty rooms, dust, cockroaches, and unpleasant odors. Bathrooms are described as unclean, and some lack basic toiletries such as soap.

The air conditioning system functions poorly, with some guests noting that it fails to cool the room adequately. The plumbing is also in an unsatisfactory state, featuring very weak water pressure in the faucets and showers, along with reports of broken sinks.