When I checked-in for the first time, the bathroom in my first room had mould in it. I requested the team to change my room and the second room's bathroom also had mould. When I checked out and later checked-in, the third room ALSO had mould inside the bathroom! I confirmed with my colleague and he also mentioned the same thing. Almost all the bathrooms had mould inside.
Secondly, all the rooms very extremely dirty and not clean at all. The moment I entered the room, I could see dust on the table, a ball of women's hair on the floor, and stained bedsheet. By this time, I was tired of complaining again and again.
Thirdly, the kettles in all the rooms were extremely dirty from inside and they hadn't been cleaned since months! As a guest, I had to wash the kettles myself.
Fourthly, the entire hotel was filled with mosquitos and flies. They were also inside the rooms and I struggled in sleeping.
Fifth — My AC during the second time checking in was not properly working, so I had to complaint multiple times so that the team would fix it! They took 2 days to fix the AC in my room!
Sixth — Almost everyday, the mosquitos would sit on the fruits and other food products during breakfast. I had to tell the chef almost everyday to cut fresh fruits for me because the other food could not be consumed. Because of having this unhygienic food inside the hotel, I fell extremely sick and got bacterial infection.
Lastly, when the housekeeping would clean my room, I had asked them to clean the coffee mug. The housekeeping team went to the bathroom, washed it with water and USED THE SAME CLOTH TO WIPE THE MUG WHICH WAS USED TO WIPE THE TOILET SEAT!
How do you expect the guests to not react at this dirty unhygienic ways of working? I immediately told the manager at reception and they casually said they will look into it. I didn't get any update or response on that.
Because of these reasons, I checked out of the most dirtiest and unhygienic hotel ever and had to move to another hotel in Karawang.
I'm extremely sorry to say that this has been the worst hotel ever in terms of accomodation. I travel around the world for work and have stayed at various hotels and chains but this has to be the worst so far.
Secondly, all the rooms very extremely dirty and not clean at all. The moment I entered the room, I could see dust on the table, a ball of women's hair on the floor, and stained bedsheet. By this time, I was tired of complaining again and again.
Thirdly, the kettles in all the rooms were extremely dirty from inside and they hadn't been cleaned since months! As a guest, I had to wash the kettles myself.
Fourthly, the entire hotel was filled with mosquitos and flies. They were also inside the rooms and I struggled in sleeping.
Fifth — My AC during the second time checking in was not properly working, so I had to complaint multiple times so that the team would fix it! They took 2 days to fix the AC in my room!
Sixth — Almost everyday, the mosquitos would sit on the fruits and other food products during breakfast. I had to tell the chef almost everyday to cut fresh fruits for me because the other food could not be consumed. Because of having this unhygienic food inside the hotel, I fell extremely sick and got bacterial infection.
Lastly, when the housekeeping would clean my room, I had asked them to clean the coffee mug. The housekeeping team went to the bathroom, washed it with water and USED THE SAME CLOTH TO WIPE THE MUG WHICH WAS USED TO WIPE THE TOILET SEAT!
How do you expect the guests to not react at this dirty unhygienic ways of working? I immediately told the manager at reception and they casually said they will look into it. I didn't get any update or response on that.
Because of these reasons, I checked out of the most dirtiest and unhygienic hotel ever and had to move to another hotel in Karawang.
I'm extremely sorry to say that this has been the worst hotel ever in terms of accomodation. I travel around the world for work and have stayed at various hotels and chains but this has to be the worst so far.