RedDoorz Plus near Jatinangor Town Square 2

The hotel features its own on-site swimming pool. However, many guests express significant dissatisfaction with its sanitary condition. Reviews regularly mention that the pool basin and the surrounding area are dirty and poorly maintained. As an alternative, guests often opt for the waterpark located directly behind the residential buildings.

The actual condition of the rooms often falls short of guests' expectations and differs significantly from the online photos. Guests complain about general neglect, stained bedding, thin pillows, and a smell of tobacco smoke along with cigarette butts in desk drawers. Cockroaches, small frogs, and dust buildup on ventilation grilles are frequently encountered in both bathrooms and living areas. Furthermore, roof leaks causing water to pool on the floor, as well as plumbing defects such as wobbly toilets and clogged sinks, have been reported. Nevertheless, some travelers note the adequate spaciousness of the rooms given the budget-friendly rates.

The rooms are equipped with a basic set of furniture, dressing tables, TV stands, air conditioning, and fans, and complimentary drinking water is also provided to guests. At the same time, guests regularly encounter equipment malfunctions. The main complaints involve the TV due to missing set-top boxes or remote controls, which guests often have to borrow from neighbors. There are also complaints regarding malfunctioning AC remotes, broken door locks, and non-functional water faucets.

The quality of service draws substantial criticism from guests. When complaints about insects are made, staff members do not apologize and merely hand insecticide spray to the guests. In cases of room reassignments due to dirty rooms, front desk staff may offer a smaller room regardless of the booked and paid category. Requests for appliance remotes or plumbing repairs are often ignored or addressed with considerable delays.

For family stays, the hotel offers dedicated family rooms. These rooms feature one large double bed and a three-tier single bunk bed structure. Some guests choose this option for family gatherings and appreciate its capacity and affordable cost. However, guests should be prepared for potential minor hardware defects and broken locks in such rooms.