favehotel Cimanuk Garut

Yes, the hotel provides its own on-site parking, which guests describe as spacious.

Most guests praise the staff for their friendliness, responsiveness, and professionalism, specifically highlighting team members named Risma, Dini, and Tia. However, there have been notable complaints regarding the check-in process, with some guests waiting more than an hour past the official check-in time for their rooms to be ready. Cases of poor staff coordination regarding breakfast opening times were also mentioned.

The hotel offers a breakfast selection featuring local Indonesian and Western dishes, such as omelets, nasi goreng, and fruit juices. While many guests enjoy the flavor of the food, some note a lack of variety, stating that the menu repeats daily. Occasional reviews also mentioned quality issues, such as an off smell in the bihun (rice vermicelli) and sour-tasting tofu in the baso aci.

The hotel features a water dispenser system, allowing guests to enjoy complimentary, unlimited drinking water refills.

Guests rate the Wi-Fi as fast and stable, noting good coverage throughout all areas of the hotel.

Many guests find the beds and pillows very comfortable and soft, and the rooms clean and modern. However, there have been complaints regarding sagging mattresses in some rooms, as well as general wear and tear in the bathrooms (yellow stains), indicating a need for refurbishment in the older sections of the property.

Air conditioning in most rooms works efficiently and cools the room well. Nevertheless, several serious incidents of AC leakage were reported, resulting in puddles on the floor and even an injury to a guest who slipped.

Rooms are stocked with basic hygiene amenities such as toothbrushes and toothpaste. Some guests noted that the amenity set feels incomplete. Prayer mats (sajadah) and the Quran are also available in rooms upon request or as part of the standard setup.

The hotel features an outdoor swimming pool and a small children's play area, making it suitable for family stays. Guests note that the pool water is quite cold, although children still enjoy it. The property also features a spa and an on-site restaurant.

Yes, the hotel is well-suited for families with children thanks to its mini playground and swimming pool. Additionally, some rooms feature connecting doors, which is convenient for larger families. The breakfast menu also includes child-friendly options.

The hotel offers designated smoking rooms. However, a guest expressed strong dissatisfaction that smoking is permitted in open common areas, including the lobby, pool area, and restaurant, causing discomfort for non-smokers and families with children.

The hotel provides welcome snacks and drinks upon check-in. Guests also appreciated the attention to detail during a child's birthday celebration, where the staff prepared a lovely greeting message on the glass window.