Urbanview Hotel Mon Bel Cibodas by RedDoorz

Reviews regarding the staff are mixed: while some guests describe the employees as friendly, others complain about extremely unfriendly service. Specifically, one incident involved the management or owner refusing a 30-minute late check-out request and using inappropriate language. It was also noted that the staff can be inflexible regarding check-in and check-out times.

Many guests report that the photos online do not match reality and that the hotel is in serious need of renovation. Rooms are described as old, run-down, and damp, with moss visible on the walls in some rooms and mold stains on ceilings and bedsheets. Furniture and fixtures are worn out: guests noted faulty electrical outlets, dusty window frames, and squeaky bathroom doors. However, some visitors still find the rooms clean and cozy.

The view from the windows is considered one of the main highlights of the hotel. Guests are delighted by the panorama, as the windows overlook the mountains directly, creating a pleasant atmosphere.

There are serious issues with the hot water supply: many guests complain that the water heaters do not work or only function at specific times (for instance, only at 5:00 PM). Leaks in the bathrooms coming from the upper floors were also mentioned.

Guests complain about the lack of basic amenities: drinking water is not provided in the rooms, and there are no kettles or communal coffee dispensers. The absence of soap in the bathrooms was also noted in some cases.

According to reviews, the Wi-Fi at the hotel is unstable or completely unavailable.

Although a swimming pool may be listed in booking descriptions, it is actually not operational. Guests report that the pool is empty, dried up, or was filled in entirely to create a gazebo area.

The hotel is not recommended for stays with young children. Guests note the lack of essential child-friendly amenities, such as facilities to prepare baby formula, as well as general neglect and dampness throughout the property. Furthermore, many warn of a creepy atmosphere that may be unsettling for children.

Many guests describe the hotel's atmosphere as "horror-like" and frightening, especially at night. This is attributed to the old Dutch colonial-style building, vintage paintings, and strange noises. Several visitors shared eerie experiences, including frightening dreams and feeling a ghostly presence.