Pakansari Guest Inn Mitra RedDoorz

Reviews regarding the staff are highly mixed. Some guests praise the team for being exceptionally helpful, including using translation apps to communicate with international visitors. Others complain about rude front desk staff, a lack of professional ethics, and distrust toward app-based bookings, with staff demanding additional confirmations. There have also been reported conflicts when attempting to change rooms due to maintenance issues or when discussing room rates.

Guests report significant price discrepancies: in some cases, the rate upon arrival was considerably higher than listed in the app, with staff suggesting "offline" payment. Issues with deposits are also mentioned: one guest reported that the management refused to refund the deposit at check-out due to the unacceptable condition of the room. There are also warnings about potential fraudulent practices involving demands for an additional deposit after completing payment through the app.

Room amenities vary. One guest confirmed the provision of two bottles of water, one towel, a toothbrush, toothpaste, and soap. However, others complained that in-room water was absent, with only a shared water dispenser available near the front desk. There are also complaints regarding the lack of towels and soap for double occupancy.

The atmosphere at the property is mixed. Some guests find the place cozy and "homelike," particularly thanks to the on-site café with music. However, other guests complain about excessive noise and loud singing, which interferes with resting after a long journey.

Opinions on the furniture are divided: some reviews highlight comfortable beds and functional wardrobes. On the other hand, guests note significant wear and tear: bathroom doors may not close or may be broken, and the placement of TVs and power outlets in some rooms is impractical and inconvenient due to short cables.

Cleanliness is the main issue at this property. Many guests describe the rooms as dirty, noting dust, stained pillows, and even instances where guests had to sweep the floors themselves. Bathrooms are often characterized as a complete disappointment or very dirty, with sticky and slippery floors. Issues with insects, particularly mosquitoes, are also mentioned.

The air conditioning system operates inconsistently: while the AC works well in some rooms, many guests complain that it fails to cool even at the lowest temperature setting or does not turn on at all. Unpleasant odors are a major concern: multiple reviews mention a persistent smell of cigarettes, dampness, and even a septic odor that causes discomfort.

The plumbing generates numerous complaints. Guests report low water pressure, periodic complete water shutoffs in the morning, and clogged toilets. Some rooms lack showerheads (only buckets are provided), and the bathroom drains function poorly, resulting in standing water. The absence of hot water is also noted.

There is a café on the premises of the guest house, which guests review positively. It is open in the evenings, offering food, coffee, and music, creating a pleasant atmosphere and helping solo travelers feel comfortable and welcome.