Savia Hotel & Resort

The hotel provides parking, which some guests describe as quite spacious. However, there are also conflicting reviews: guests who booked the Saphire room complain that the access paths to the rooms are too narrow, causing confusion about where exactly to park their vehicles.

Opinions regarding the staff are mixed. Some guests describe the team as very welcoming, open, and quick to respond to complaints, even offering room changes. Others, however, have encountered rudeness, curt responses to simple requests, slow communication, and poor customer service when handling complaints. There was also a reported serious breach of privacy, where a technician climbed over a wall into an area where a guest was changing.

Reviews regarding breakfast are mixed. Some guests are satisfied with the food, describing it as delicious. Others note a limited selection of dishes and serious hygiene issues, including a reported incident of finding a caterpillar in the vegetables. Additionally, there was an instance where the restaurant ran out of drinking water at 8:30 AM, even though breakfast is served until 10:00 AM.

Guests have frequently complained about the internet service. The Wi-Fi is described as slow, barely functional, or completely unusable. The staff has confirmed that the signal in the area is generally poor.

The condition of the rooms draws numerous complaints. Guests report dirty rooms, musty-smelling sheets, and the presence of black ants on the walls and beds. In some rooms, mattress springs poke through. The design of certain rooms is compared to low-budget accommodations, and the furniture and fixtures appear worn down.

Many guests are extremely dissatisfied with the bathrooms, describing them as dirty, cramped, and resembling public restrooms. Issues noted include rusty faucets, clogged drains, and a lack of basic preparation. Instead of proper toiletries, guests are sometimes provided with cheap disposable soap and basic packaged toothbrushes. In some rooms, guests have to use a bucket and dipper.

The private pools, which are heavily advertised, are often in poor condition or absent in certain room categories. Guests report leaks leaving the water only knee-deep, murky water containing soil, and a lack of heating. There have also been reports of broken tiles in pools resulting in injuries to children, as well as leftover cement residue from renovations.

The hotel property features steep inclines and staircases. Guests caution that the stairs are very narrow, making navigating them with heavy luggage hazardous. During the rainy season, walkways become slippery, posing a particular risk for children and elderly guests.