Kanaka Residence Mitra RedDoorz

Yes, the hotel provides parking, which is considered secure. According to guest reviews, there is sufficient space to accommodate more than three cars.

Opinions regarding the staff are mixed. Some guests describe the employees, specifically Mr. Alex, as very friendly and note that the security guard can be contacted by phone at any time for check-in. However, there have been complaints regarding a lack of accountability in resolving pest issues, slow response times for water heater repairs, and unprofessional behavior during check-in, such as when a guest was not provided their paid room on time because management was reluctant to evict the previous occupant.

There is no in-room dining delivery service, but there are local cafes near the hotel offering a diverse and affordable menu (nasi kuning, gupat tahu, etc.). Guests recommend bringing their own food and drinks, as they are not provided in the rooms. Drinking water is not available in the rooms, but the staff provides a water dispenser and a stove for common use.

Soundproofing in the hotel is poor, especially in the ground-floor rooms. Guests have complained that all movement, footsteps, and noise from children in the rooms above are audible. There are also mentions of noise from music in the camping area during the night and at dawn.

The condition of the rooms is inconsistent: some guests find them cozy and spacious, while others note worn wooden furniture, cracks in the wood, and insufficient lighting. Some reviews mention that the mattresses have become too soft and the springs can be felt, although one guest rated the King Koil bed as comfortable. Some also note that the beds in standard rooms may be too cramped for families with small children.

The view from the windows is described as one of the hotel's main highlights. Guests are delighted with the panorama of the mountains and nature, particularly in rooms 1, 3, 4, and 5. It is noted that a beautiful mist often descends around four o'clock in the evening.

Cleanliness in the rooms is rated differently: from "clean and tidy" to complaints about a musty smell due to the wooden walls. Some reviews mention a large number of ants, as well as occurrences of geckos and even small snakes. Additionally, guests have complained about bird droppings on the premises due to free-roaming chickens.

The rooms are equipped with air conditioners; however, guests rarely use them due to the cool mountain climate. Gas water heaters are provided for showers; some visitors complained of smelling gas while bathing or reported that the system was temporarily out of order.

Room amenities are minimal. Many guests complain that only one towel is provided per room (even for two guests), and that toothbrushes, shampoos, and soap are missing or run out quickly. The absence of dining tables in some rooms has also been noted.

The hotel can be visited with children, but there are certain challenges. Beds in some rooms may be cramped for a family, and poor soundproofing may disturb children's sleep due to noise from neighbors. Additionally, there are many birds and bird droppings throughout the property.