Gino Feruci Cianjur

The hotel provides ample parking, including a basement parking area. Most guests describe the parking as spacious. However, one visitor reported a negative experience where their motorcycle was moved by staff without notification, which led to a conflict.

Most guests describe the staff as very friendly, helpful, and professional, specifically mentioning employees by name (Lusi, Tiar, Adinda, Salma, Reza, Indra). The reception operates efficiently, assisting even with the re-booking of reservations via Traveloka. However, there are some negative reviews: one guest complained about the rudeness of a staff member in the second-floor lounge, and another reported a highly negative experience regarding undergarments missing from a suitcase and a lack of appropriate response from management.

Breakfast is organized as a buffet with a very wide selection of dishes. The menu features both traditional dishes (rice dishes, lontong sayur, chicken porridge, siomay) as well as pastries, cakes, puddings, and sweets. Most guests are delighted with the taste and variety of the food, although one visitor noted that the quality and taste of the breakfast dishes require improvement.

Rooms are described as clean, spacious, cozy, and smelling pleasant. As a major plus, many guests note that every room is equipped with a full prayer set (sajadah mat, mukena, sarong) and a Quran. Rooms are equipped with air conditioning, large LED televisions (non-Smart TV), and a sufficient number of power outlets. Mentioned drawbacks include the absence of liquid soap in Deluxe category rooms and a specific bathroom layout in some rooms (e.g., room 213), where the shower partition is too close to the toilet, causing inconvenience for tall people.

Many guests are satisfied with the quality of the cleaning, describing the rooms as clean and tidy. However, there are complaints: one guest reported that after returning to their room at 3 PM, the cleaning had still not been performed, and the staff provided an unconvincing explanation that other rooms were prioritized.

The hotel has a swimming pool located next to the restaurant, which is convenient for supervising children during breakfast, although some guests find it too small. There is also a children's playground, a fitness center, and a spa on the premises. The lobby interior is designed in a luxurious European style, creating an elegant atmosphere.

Yes, the hotel is suitable for family vacations. There is a separate playground and a swimming pool for children. Some rooms have television channels with children's content, although guests recommend installing YouTube or Netflix for greater convenience.