Hotel Cianjur Cipanas

Yes, the hotel has parking. Although it may seem small from the front, there is a very large parking area at the back. However, it is worth noting that the area in front of the rooms can be very slippery due to moss in rainy weather, which has caused some guests to fall.

Guest reviews on the staff are mixed: many guests describe the staff as polite, friendly, and responsive, including mentioning assistance with early check-in. However, there have been complaints about a very slow check-in process, where guests waited over two hours even after paying. There have also been serious conflicts with staff regarding the return of the deposit after check-out.

Yes, the hotel charges a deposit. One guest reported a very negative experience when they forgot to collect the deposit upon departure, and the staff later claimed that the money had been returned, despite the guest not having received it. In this situation, the administration refused to provide video footage from the security cameras without a police report.

Breakfast at the hotel is generally well-received, with many guests praising the variety of the menu and the taste of the dishes, especially fried rice. The menu includes items such as rice, vegetables, noodles, chicken, porridge, salads, fruits, toast, and omelets, which are prepared to order, as well as pastries and drinks. However, some guests have complained that the food is often served cold, including rice and chicken.

Wi-Fi in the hotel has issues. Guests report that the signal often drops inside the rooms, and you have to go out to the balcony or leave the room to access the internet. Some visitors describe the connection as unstable and constantly disconnecting.

The rooms in the hotel are very spacious and clean, often with terraces that provide privacy. However, the building is old, and the furniture looks worn. Some guests have complained about sliding doors that stick, insufficient lighting in the rooms, and problems with the TVs (not Smart TVs, limited channels or no signal). In rooms on the basement floor, there have been complaints about the presence of cockroaches.

The view from the rooms is highly rated as beautiful and peaceful, especially from the upper floors, where you can see a panorama of the mountains. Guests say that the view during breakfast creates a very pleasant atmosphere.

There are no air conditioners in the rooms, only exhaust fans. Most guests note that the cool climate of Cipanas means that air conditioners are not needed, and it gets very cold at night. However, some have noticed that the exhaust fans can be noisy and require technical assistance, especially during the day.

The situation with hot water is ambiguous. Many guests confirm that there are water heaters, and they work properly. However, there have been complaints about unstable temperature (the water cools quickly) or that hot water is not available in some rooms, and you have to ask for help at reception.

There is a large heated pool, which is especially appreciated by guests on weekends. There is also a children's pool, but guests complain that the water is cold even on weekdays, which can make children uncomfortable. Some note that the pool is closed around 19:00 or 20:00.

The hotel offers a wide range of facilities: a gym, badminton and table tennis courts, a karaoke room, and a children's playground. There is also a small zoo with peacocks and rabbits on the grounds, although some guests have noted that the garden and enclosures are in need of maintenance.

Yes, the hotel is well-suited for families with children due to the spacious rooms, the pool, the playground, and the sports areas. Children enjoy the activities on the grounds. The negative aspects mentioned include cold water in the children's pool and the worn condition of some toys on the playground (rust).

Overall, the atmosphere is calm and comfortable, but some guests describe certain areas as "creepy" or "horror-like". There have been reports of strange noises in the basement rooms (knocking, noise), and cases where furniture or taps in the bathroom moved on their own. These sensations are often attributed to the old building and dark corridors.