RedDoorz Resort @ Lembang 2

Yes, the hotel provides on-site parking for vehicles. Guests note that the parking area is secure and spacious.

Reviews regarding the staff are mixed. Some visitors describe the team members as friendly. However, there are notable complaints concerning the front desk service, citing an unfriendly attitude, lack of courtesy, and unprofessionalism. In one reported instance, guests with a prepaid reservation through Agoda were told that no rooms were available and staff attempted to relocate them to another hotel, where the booking was ultimately not confirmed.

Despite listings on certain booking platforms, such as Agoda, mentioning complimentary breakfast and a swimming pool, breakfast is not actually provided at the hotel and there is no pool. Guests have requested that management update the property's listing description.

The condition of the rooms receives considerable criticism and often does not match the photos shown on booking apps. Guests report dust, unmade beds with stray hairs, and the presence of ants. Furniture and fixtures appear worn, with reports of dirty bathrooms with residue, broken showerheads, and cracked glass. At the same time, some guests consider the rooms sufficiently spacious and clean given the low rate.

Ground-floor rooms can remain comfortable even without air conditioning. The hot water supply is inconsistent: while the water heats up quickly in some cases, there are situations where hot water stops working after a day or is entirely unavailable due to equipment failure, which is especially inconvenient given Lembang's cool climate.

In-room amenities are minimal. Standard rooms do not include toothbrushes, toothpaste, or slippers. In some instances, only soap (which may be very runny, as if diluted with water) and two bottles of mineral water are provided. Towels are available in the rooms.

The quality of housekeeping is rated poorly. Guests complain about dust in the rooms and on the rooftop gazebo, as well as hair found on the floors and bedding. Bathrooms are described as dirty and in need of renovation.