Capital O 1044 Diemdi Hotel

The hotel provides parking; however, guests note that it is narrow, requiring motorcyclists to drive deeper into the premises. The parking system is paid and operates via tickets. One guest reported being charged 15,000 for 2 hours of motorcycle parking, and no clear rules regarding free parking for hotel guests were provided.

Opinions on the staff are divided: one guest rated the service as acceptable, while others considered the service to be of insufficient quality. Reports indicate that reception staff can be unfriendly or appear confused. Issues with efficiency were also noted: a Wi-Fi technician failed to arrive for many hours after a request was submitted.

The condition of the rooms is rated very negatively by guests. Many complain about dirty, faded, and grey sheets with stains, including dried blood stains, as well as the presence of bedbugs in the mattresses. The furniture, walls, and ceilings have defects, stains, and signs of wear. Some guests noted that the rooms do not match the photos, are cramped, stuffy, and have very small windows or no windows at all.

The air conditioning system is unstable. Some guests state that the air conditioner runs but does not cool the air, describing it as "mere decoration." In rooms without windows, there is a strong feeling of stuffiness, and guests are entirely dependent on the air conditioner, which is often dirty.

The availability of hygiene products at the hotel is inconsistent and often causes dissatisfaction. Guests report a lack of soap, shampoo, toothbrushes, and toothpaste in the rooms. Some are provided with only towels, which are sometimes torn or dirty. Two small bottles of water are available in some rooms, but tea and coffee are missing.

The cleanliness of the bathrooms is a serious concern: guests mention yellow stains, general untidiness, and dirt. There have been instances where water overflowed in the bath, and one review stated that there was no water at all. Guests also complain about dim and insufficient lighting in the bathrooms.

The Wi-Fi is unstable. One guest reported that the internet was broken, and despite reporting the issue at 1:00 PM, the problem was not resolved by 9:00 PM because the technician never arrived.

The atmosphere in the hotel can be oppressive: one guest describes empty corridors and strange occurrences, such as sounds of knocking on the door when no one is present. The hotel may be uncomfortable for children; a case was mentioned where a child cried constantly in the room. The general environment is characterized as "below standard," and many guests describe the place as a cheap hostel rather than a full-service hotel.