Hotel Alqueby Mitra RedDoorz Alqueby Hotel near Kiara Artha Park & Trans Studio Mall Mitra RedDoorz

There is on-site parking, although it is quite small and not very spacious. Car parking is provided in front of the building, and motorcycle parking is located to the side. Guests have noted that the security staff assists with parking; however, some visitors feel uncomfortable due to people who often gather at the entrance to the motorcycle parking area.

The reception operates 24 hours a day. Reviews regarding the staff are mixed: many guests praise the employees and security for their friendliness and helpfulness. At the same time, there are complaints regarding rudeness, unprofessionalism, and a sharp tone of communication from some receptionists. There have also been reported instances of misinformation during bookings via Traveloka and issues with refunds in cases of double bookings.

Early check-in is not provided free of charge at the hotel. If a guest wishes to check in before the established time, an additional fee is charged for this service.

Two bottles of drinking water are provided daily in the rooms, along with a set for preparing hot beverages: tea, sugar, coffee, creamer, and a kettle. However, some guests complained that they had to request water from the staff, and that the tea set is not always automatically replenished when extending their stay.

The hotel's Wi-Fi is viewed negatively by guests. The internet is often slow, the signal frequently drops or does not reach some rooms, remaining accessible only near the doors. Additionally, there are issues with cellular reception for various operators inside the building, making the slow Wi-Fi the only, albeit unreliable, communication option.

Opinions on the condition of the rooms are divided. Many consider them clean, cozy, and appropriate for the price, noting comfortable mattresses that are not too high, which is convenient for children. Other guests complain about stains on the walls, worn-out shower curtains, old and "greyish" towels, as well as the presence of mosquitoes in the rooms.

Most guests note the general cleanliness and tidiness of the rooms, as well as regular daily cleaning. Nevertheless, there are complaints regarding poor hygiene: dirty towels, clogged sinks with stagnant water, and a sewage smell when using the water heater. There was also a reported instance of personal items (a cake) disappearing after being left in the reception area.

The air conditioners in the rooms function properly and without issues. The water heating system in the bathrooms generally works normally; however, in some rooms, guests encountered an unpleasant smell from the drain when turning on the boiler. There was also a reported instance of a temporary water outage in the morning, during which staff attempted to resolve the problem by bringing water in buckets to the upper floors.

Guests are provided with basic toiletries: soap, toothbrushes, toothpaste, and towels. Slippers are also provided in the rooms. Certain room categories include a television and air conditioning.

Yes, the hotel is equipped with an elevator which, according to guests, operates properly and facilitates access to rooms on the upper floors.