West Inn Cihampelas

Private parking is available, located both in front of the building and inside. Guests note that spaces are limited, especially on weekends, which sometimes requires cars to be parked on the sidewalk. Staff assist with parking, but you may be asked to leave your car keys upon arrival.

Most guests describe the employees as very friendly, welcoming, and helpful. However, there are occasional complaints regarding slow response times from support and conflicts with administrators during check-in, specifically cases of unprofessional communication when resolving room category issues. Overall, the service is rated positively, although the quality of staff performance may vary.

The hotel requires a cash deposit upon arrival. Some guests have noted that paying a deposit in cash is not the most convenient option by modern standards.

Two bottles of mineral water are provided in the rooms daily. Each room is also equipped with an electric kettle, a tea set, coffee, and sugar. Additionally, water dispensers are installed on every floor near the elevators for free bottle refills.

Guest opinions regarding the Wi-Fi are divided. Some users confirm that the connection is good and stable, while others complain about frequent disconnections and unstable internet performance.

Soundproofing in the hotel is weak, especially in rooms facing the road (for example, rooms 01 to 06). Guests often complain about loud noise from passing motorcycles, which can disturb sleep even at night. For a quieter stay, it is recommended to request rooms located deeper within the building.

Many guests find the rooms clean, cozy, and consistent with the photographs. However, there are complaints about the wear and tear of bedding: some note yellowish sheets and pillows that are too soft or feel "deflated." It has also been mentioned that some room categories lack wardrobes, providing hangers instead.

The view depends on the room: some rooms have large windows with panoramic views of Cihampelas Street or the mountains, allowing guests to watch the sunrise. Other rooms may have very small windows facing a blank wall or a water tower, which can create a feeling of confinement.

The majority of reviews confirm a high level of cleanliness and a pleasant fragrance in the rooms and bathrooms. Nevertheless, there have been isolated complaints about hair on the floor upon arrival and the presence of insects in the bed. Overall, housekeeping is rated as high quality, and issues are resolved promptly upon guest request.

The air conditioning system works properly in most rooms, although some guests noted insufficient cooling power. Bathrooms are equipped with water heaters that operate stably, ensuring a consistent supply of hot water.

The hotel provides a standard set of amenities, including soap, shampoo, toothbrushes, and towels. Hot water is also available in the rooms.

The hotel has an elevator to facilitate access to the upper floors. Please note that the elevator is quite small and can only accommodate 2-3 adults.