Kartika Chandra

I don't think this hotel can be considered a 4 star anymore. Room still okay, with this price we can get bathup in the toilet room. But the Quality about cleanliness and service very very bad. When I arrived, there was no receptionist to serve me, I had to wait approximately 15 minutes until a his friend called him (I don't know what if none of his friends didn't see or didn't call him). After that, the check-in process also took a very long time, so in total, from arrival to check-in it took 25-30 minutes. It is deeply regretted, there are cockroaches in bed, there are not many types of sachet drinks, The food is not as much as hotels with similar stars, but the taste is still good. However, once again it is a shame that the quality of the side food is very poor, lots of mosquitoes in the food.
I hope the hotel management pays more attention to the service and quality of the room and food considering the strategic location of the hotel.

The hotel is large but feels old. Upon arrival, the lighting was dim (same to room) and the air conditioning wasn't sufficiently cold; an additional standing air conditioning unit was visible in the main lobby. The room had similar issues with the centralized air conditioning not providing adequate cooling, and often I'm not covered with a sheet. As others have mentioned, there was a lingering musty odor in the room, towels, bed, and hallways, along with a moldy ceiling. My room's toilet had hot water, but the cold water in the bathroom took some time to adjust from initially being very hot to lukewarm, and it never reached a truly cold temperature, which was needed due to the inadequate air conditioning. I only chose this hotel because of its proximity to the Convention Center and SCBD (although it's not very close, around 3 km), and each time I took a taxi/Grab/Gojek, there was a entrance charge (5000IDR) even for drop-offs. There's plenty of room for improvement here.