Best Western De Papilio

The hotel has its own parking facility, which is described as quite spacious, although the access ramp can be steep and spiral. Guests note the presence of clear signage and designated spaces for people with disabilities. However, some visitors have experienced a shortage of spaces, particularly on the upper levels of the parking garage. There have also been complaints regarding the conduct of the parking staff and difficulties with payment upon checkout, although in some cases, guests were provided with free parking after checking out.

Most guests describe the staff as very friendly, professional, and helpful, with particular praise for the security personnel, the reception desk, and the manager, Mr. Fakih. Staff members are quick to assist in difficult situations, such as booking date errors or requests for a change in bed type. On the other hand, there are negative reviews regarding slow check-ins (waiting for a room for 4-6 hours), a receptionist's lack of attention to order details, and a lack of professionalism among some parking staff. There were also mentions of ignored emails regarding forgotten items.

Breakfasts at the hotel are generally viewed positively, with a wide selection of dishes, including traditional local cuisine (Tahu Tek, Tahu Lontong, rawon, sweet porridge) and Western options. Special dietary menus and brown rice are available for guests. However, opinions are divided: some guests complained about a repetitive menu during long stays, and one visitor reported low food quality, finding an insect in the soup and noticing that dishes from the previous day were being reused.

Rooms are described as spacious and clean, featuring comfortable king-size beds and high-quality linens. Many guests are satisfied with the cleanliness and modern interior, especially in the upper-floor rooms with beautiful city views. Nevertheless, there are complaints about worn furniture, "outdated" interiors, and hygiene issues, including reports of cockroaches in one of the apartments and an unpleasant smell of water in the bathroom. Some guests noted that mattresses in twin-bed rooms were sagging.

Most guests are satisfied with the central air conditioning, describing it as effective and cool. However, serious issues have been recorded: one guest checked into a very hot room where the AC did not work even after a technician's visit, and another complained about the inability to set the temperature below 24 degrees. Noise from the air conditioning compressor audible within the room was also mentioned.

Rooms are equipped with a standard set of toiletries, a hairdryer, a safe, a kettle, and a refrigerator. Some guests noted the presence of a radio in the room. However, there are complaints that the toiletries are insufficient (small tubes) compared to five-star hotels, as well as difficulties in plugging in the mini-fridge because the outlet is located behind it.

The hotel Wi-Fi is generally fast, but the connection can be unstable in some rooms, which makes remote work or participating in webinars difficult. The hotel has elevators; however, due to the high number of floors (around 30) and a limited number of elevators (only two), significant queues occur during peak hours. There is also a prayer room (musolla) and an Alfamart store on the first floor.

The hotel features a rooftop pool with a wonderful city view, which includes a children's area. Guests recommend visiting in the morning when it is less crowded. There is a gym, although one visitor noted that the treadmill was broken and suggested expanding the gym area. The presence of live music by the pool in the evenings is also mentioned.

The hotel is suitable for family vacations, offering a children's pool and a small playground near the restaurant. Guests note that the large beds allow families with children to be accommodated comfortably. However, one parent expressed dissatisfaction that an additional fee was charged for a 7-year-old's breakfast, which differs from the practice of other hotels.

Yes, the hotel provides good accessibility for people with limited mobility. Specifically, there is designated parking, wheelchair ramps leading to the lobby, and sufficiently spacious elevators.