Hotel Lumba-Lumba inn Waru

Yes, the hotel has parking, which guests describe as being quite spacious and suitable for cars.

Reviews regarding the staff are mixed: many find the employees to be very friendly, polite, and helpful, even assisting guests in reaching external institutions. At the same time, there are complaints about unfriendly receptionists and confusion during check-in, with some guests having to wait over 40 minutes for their room to be cleaned. A conflict with an employee named D regarding checkout rules was also reported.

Rooms are equipped with air conditioning, televisions (Smart TVs in some), mini-fridges, and safes. Some guests note that the furniture and decor are simple, and the bed linens and blankets are worn: there are complaints about stains (brown and yellow), holes in blankets, and even bloodstains on sheets. It is also mentioned that external sounds are audible in rooms without windows, and the Smart TVs may have issues with shared user accounts.

Opinions on cleanliness are contradictory. Some guests find the rooms clean and fragrant, while others complain about hair on the floor, dirty walls, and severe stains on mattresses and duvet covers. Regarding the bathrooms, the availability of hot water is noted, but some guests complain about unpleasant, sometimes pungent, odors from the sewage system. There are also warnings that the shower floor can be very slippery.

Soundproofing in the hotel is poor due to its proximity to the terminal. Guests report that bus horns, train sounds, and noise from the corridors are often audible in the rooms. Even in rooms without windows, external noises penetrate inside, and some visitors complained about strange, repeating sounds resembling a bell in the middle of the night.

Rooms are provided with soap, a toothbrush, and toothpaste. However, some guests noted that the amenity kit is incomplete, specifically mentioning the lack of shampoo. There were also complaints that towels are too small or are provided with a delay.

The hotel does not have its own restaurant or breakfast service. Ready-made or instant food products are sold in the lobby, and a microwave is available for heating food. There are places near the hotel where food can be easily purchased.

Yes, the hotel provides Wi-Fi, which is mentioned by guests in the list of available amenities.