Azana Style Hotel Tulungagung

The hotel has its own parking lot, which guests describe as spacious enough to accommodate several cars and Hiace minibuses. However, some visitors note that parking can be difficult during certain periods. For the convenience of guests, valet services are offered to assist with parking the vehicle.

Most guests highly rate the staff's performance, particularly highlighting the friendliness of the security, reception staff, and waiters (specifically mentioning employees Rahmat, Lezi, Tomi, Yoga, and Ario). Check-in and check-out processes are fast and easy. Nevertheless, there are complaints regarding slow service in the restaurant (waiting for orders for 20–60 minutes) and instances of inattentiveness during room cleaning, where requests for housekeeping were ignored.

Breakfasts offer a diverse selection of dishes, including protein-rich foods and traditional drinks such as jamu. Many guests are satisfied with the taste and variety, especially praising the omelets. However, there are negative reviews: some visitors complain about insufficient variety, dishes being served cold, and certain drinks, such as cappuccino, being available for a fee, whereas they are often free in other hotels.

The restaurant is located on the rooftop and offers a pleasant atmosphere with a beautiful view of the city and Mount Budeg. The menu includes local and Western cuisine, which many find tasty and suited to local preferences. However, reviews of the service are mixed: some praise the cleanliness and speed of operation, while others complain about long wait times for orders, staff incompetence during table bookings, and the low quality of some dishes (for example, unripe avocado).

The hotel provides a set of compliments, including water, coffee, tea, and snacks. The eco-friendly approach is particularly noted: a pitcher marked "Sealed" is used instead of single-use plastic bottles. Additionally, some guests mentioned receiving welcome vouchers for ice cream and other bonuses upon arrival.

Opinions regarding the internet service are divided. Some guests find the connection stable and fast. Others indicate a need for service improvement, as connection drops occur and the connection method itself seems inconvenient and difficult to use.

Soundproofing is one of the hotel's main drawbacks. Guests complain about loud noise from the upper floors, especially during barbecue parties or events on the rooftop. Sounds of furniture moving in neighboring rooms and the sound of footsteps overhead are also mentioned, which significantly disrupts rest during the night.

The rooms are modernly designed and equipped with Smart TVs featuring access to Netflix, YouTube, and Vision+. Guests greatly appreciate the availability of pillows and traditional bolsters (guling). The beds are described as comfortable and soft. However, there are complaints regarding the wear and tear of the linens, with reports of holes in pillowcases and fraying on bedspreads.

In most cases, guests are satisfied with the air conditioners, describing them as comfortable and cooling. Nevertheless, there have been complaints about complete AC failure in individual rooms, where the air was not cooled at all.

Rooms are provided with toiletries, slippers, and toothbrushes, although some guests noted an insufficient quantity (for example, only one pair of slippers or one tube of toothpaste for two people). Some rooms lack refrigerators, which has been a cause of dissatisfaction. The availability of hot water is also mentioned, although its temperature can be unstable.

Common areas, the lobby, and corridors are described as clean and well-maintained. In the rooms, cleanliness is generally at a good level; however, there was a reported case of a serious service failure where a room was not cleaned for the entire day despite three requests from the guest.

The hotel features a swimming pool and a gym located on the rooftop. The fitness center received a high rating for the completeness and working order of its equipment. The pool is described as small but suitable for refreshing dips. There is also a rooftop bar where guests can order drinks and snacks while enjoying the city view.

The hotel is suitable for families as the rooms are sufficiently spacious and the staff is caring (for example, providing high chairs in the restaurant and free rice for toddlers). However, some guests recommend adding a dedicated children's play area on the premises.