Vanda Gardenia Hotel & Resort

The hotel provides parking for cars. However, some guests warn that the entrance and parking spaces can be very steep; therefore, it is recommended to leave your car at the bottom to avoid putting excessive strain on the handbrake.

Most guests describe the staff, including security and reception, as very friendly, polite, and prompt. The staff's willingness to help in any situation is noted, such as quickly providing a bandage or assisting with room access. At the same time, there are some complaints regarding the absence of a porter during check-in and insufficient security in certain areas during the evening.

The hotel offers a buffet breakfast with a diverse menu including rice, cereals, eggs, and fruit. Many guests praise the food at the restaurant and cafe, highlighting tasty snacks such as somai, bakso, and sate. However, there are some negative reviews: one guest described the breakfasts as standard for a hotel of this level, and another complained about an error in a drink order and a beverage that was not fresh.

Rooms are described as spacious, clean, and aesthetic, with beautiful mountain views. Guests appreciate the presence of balconies and a comfortable temperature even without air conditioning, thanks to the ventilation systems. Nevertheless, there are complaints about wear and tear in some areas due to the hotel's age, such as dusty artificial flowers, coarse or torn towels, and a malfunctioning toilet drain in one of the rooms.

The temperature in the rooms is very cool, with some guests even describing it as excessively cold. The hot water supply can be unstable; in some instances, the water does not stay hot enough when many people are using it simultaneously. Issues with the automatic water pressure in the shower have also been mentioned.

Standard hotel amenities are provided in the rooms, and televisions are available (in some cases analog or cable). However, guests have noted the absence of hairdryers in Deluxe Premier rooms, as well as a lack of power outlets near the beds. Family rooms may include a kitchen and a jacuzzi.

The hotel does not have an elevator; therefore, guests must use stairs to move between floors and buildings, which may be inconvenient for those with heavy luggage or limited mobility.

Vanda Gardenia Hotel & Resort is very child-friendly, featuring a water park (Waterworld), playgrounds, and a children's pool. Guests are delighted by the variety of attractions and the ability to spend time at the hotel without needing to leave. There are also animals on the grounds (rabbits, ducks) that can be fed, and the option to rent horses.

The hotel is ideal for family vacations with children due to its developed entertainment infrastructure. It is also popular among young people for photoshoots and graduation albums, thanks to its aesthetic imperial-style architecture and numerous beautiful photo locations.