Pines Garden Resort

The hotel has its own parking lot; however, guests warn that the approach and the parking area itself are located on a very steep slope. Some visitors describe the parking as "scary" due to the severe incline, and therefore recommend that drivers be extremely careful when entering and parking their vehicles.

The hotel staff is described as very friendly, welcoming, and responsive. Guests provide examples of excellent service: employees helped mail forgotten items and reacted promptly to requests for changing bed linens. Overall, the staff are described as "helpers" who make the stay at the hotel pleasant.

Breakfast at the hotel is offered as a buffet, but switches to an a la carte menu when there are few guests. Visitors highly rate the taste of the dishes, particularly highlighting the rawon (traditional soup), meat curry, and omelets, comparing the food quality to that of five-star hotels. The hotel operates a cafe and restaurant with affordable prices, offering a diverse menu, including evening service until 8:00 PM.

Rooms provide basic amenities: a television, a water thermos, tea, coffee, and slippers. Some guests note the presence of an electric kettle, while others have requested that they be added to every room. Rooms do not have air conditioning or fans, but thanks to the mountain climate, a pleasant coolness is maintained in the rooms.

Reviews regarding the Wi-Fi are contradictory. Some guests state that the connection works stably and without issues. Others report that the signal does not reach the rooms, especially on the upper floors (for example, the third floor), which makes network access difficult.

Rooms are described as very spacious, with balconies and views of the pool or nature; however, the building itself is old and in need of renovation. Guests note wear and tear on the finishes, the presence of mold in some areas, old curtains, and occasionally pillows that are too firm. The furniture is in a vintage style, but some rooms have complaints about a musty smell in the wardrobes and insufficient lighting in the corridors.

The level of cleanliness evokes mixed feelings: many find the rooms clean, but there are serious complaints about dust, cobwebs in corners, dirty balconies, and hair left in the bathrooms. Some guests experienced a slow response from the housekeeping service, where the room was not tidied even after several requests. Issues with bathroom cleanliness were also mentioned, such as the presence of black spots and slippery floors after washing.

The hotel does not have air conditioning or fans, as the air is naturally cool and fresh due to its location in the mountains. The temperature in the rooms is comfortable for sleeping even without additional cooling. Water heaters are provided in the bathrooms, although some guests note that the water is sometimes only warm rather than hot.

The hotel is equipped with an elevator, which facilitates access to rooms on the upper floors. However, guests note that the lighting in the corridors can be insufficient or operate via motion sensors, which, combined with the old building, sometimes creates a "scary" or "gloomy" atmosphere.

There is a very large outdoor pool on the premises with clean water that guests say has no chlorine smell. There are separate zones: a children's pool with slides and a play area, as well as a jacuzzi zone. Visitors are very satisfied with the size and cleanliness of the pools, although some noticed that the water slides and equipment are outdated and require updating.

The hotel is excellent for a family vacation. For children, there is a large pool with a children's zone, a spacious playground on the upper terrace, and the opportunity to observe peacocks and birds on the grounds. The rooms are spacious enough to comfortably accommodate a family with two children.

Overall, the atmosphere is quiet and peaceful, allowing guests to "escape" the hustle and bustle of the city. However, recently some guests have complained about noise from a neighboring 24-hour cafe, where loud music and karaoke can be heard in the rooms until midnight. During periods of low occupancy, the hotel can seem too empty, which, combined with the dim lighting in the corridors, can create an oppressive impression.