Hotel Rajawali

Yes, the hotel provides a spacious indoor parking area for cars and motorcycles, which spans several levels (up to three floors). Guests note that there is sufficient parking and that it is convenient to use. However, it should be noted that the path from the parking area to the lobby may involve using stairs in some instances.

Opinions regarding the staff are mixed. Many guests praise the employees for their friendliness, professionalism, and responsiveness, specifically highlighting the security personnel and certain receptionists (Ayunda, Davina, Dira). However, there are some negative reviews regarding the rudeness of some staff in the restaurant and at the front desk, as well as complaints about managers not honoring price promises. The check-in and check-out processes are generally described as fast and straightforward.

Breakfast at the hotel is mostly rated positively: the menu is quite diverse and tasty, including dishes such as soto, indomie, and various fried snacks. Some guests note that during peak hours, the replenishment of dishes (such as eggs and soto) is slow. One serious incident of spoiled (sour) soto being served was recorded, to which the staff responded inconsistently. The hotel also features La Table restaurant, where food can be ordered, including late in the evening.

Rooms are equipped with electric kettles, tea and coffee making sets, and bottled water. Full hygiene kits (toothbrushes, soap, herbal-scented shampoo), slippers, and a stationery set are available. Some rooms feature sofas, armchairs, and workspaces. Additionally, baths are available in Junior category rooms.

The Wi-Fi at the hotel has received many complaints. Several guests noted that the signal is very weak and the internet is slow, making it difficult to use. In some cases, the connection was so poor that guests could not even use mobile internet due to the signal reception characteristics of the building.

The beds are generally described as comfortable and soft, and the rooms themselves as very spacious and bright. However, the hotel interior is primarily classic (vintage), and some guests find it outdated. There are complaints regarding stains on the sheets and bed linen, worn carpets, and aged wooden furniture that is wobbly in some places. Nevertheless, lovers of colonial style find this atmosphere appealing.

Air conditioning performance is inconsistent: some guests report that rooms are very cold even at minimum settings, while others complain that the AC does not cool sufficiently. In some cases, the noise from the AC fan is noted to sound like a diesel engine. There is also mention of a lack of individual remote controls in some rooms, requiring the use of a wall panel.

Daily cleaning is performed, and most guests rate the cleanliness of the rooms and bathrooms as good. However, there are complaints about insects under the baseboards in classic rooms and stains on the carpeting. Cleanliness is maintained in common areas such as the lobby and corridors, though some guests noticed dust in the children's play area.

The hotel has two elevators used to access the guest rooms. However, access to the lobby from the parking area may require using stairs, which may cause difficulty for those with heavy luggage. Security staff typically assist guests in carrying their belongings to the lobby.

The hotel offers various additional amenities, including a spa center, a gym, billiards, and a small children's playground. Traditional drinks (jamu) and batik fabrics can be purchased in the lobby. The hotel also features a spacious ballroom for hosting events.

The hotel is suitable for family vacations thanks to the spacious rooms and the presence of a children's play area near the lobby. Some guests noted that the staff can be accommodating and provide free compliments (such as a cake) for a child's birthday.

Guests note the availability of welcome drinks upon arrival, including an unusual cabbage juice or a ginger drink depending on the time of day. There was also a recorded instance of a free cake being provided for a guest's birthday.