K1 UPN

The hotel provides motorcycle parking facilities. Guests highlight the complete safety of this service, as vehicles can be parked indoors upon request, giving guests peace of mind.

Guest opinions about the staff are mixed. Many describe the employees as very friendly and pleasant to interact with. However, there have also been negative experiences: one guest complained about the arrogant behavior of a staff member (a short, slim man), while another noted that the male night staff was very noisy, talking and laughing loudly, which disrupted sleep.

Tea, sugar, coffee, and tissues are provided in the rooms. However, one guest encountered an issue where an additional fee of 20,000 IDR per room was demanded for these complimentary amenities, which caused significant dissatisfaction and was perceived as unethical forced purchasing.

Several guests have expressed complaints regarding the Wi-Fi. Users report that the internet connection is slow, causing inconvenience when using the Smart TV.

Overall, guests are satisfied with the comfort: the beds are described as soft, and the bed linen as clean and fresh-smelling. The rooms match the photos. Nevertheless, there was an instance involving stained sheets and a musty odor in the room.

Most guests praise the cleanliness, noting that the rooms are tidy, fresh, and nicely scented. It is mentioned that linens are changed daily, and both the lobby and the rooms are kept clean. However, there are serious complaints regarding bathroom hygiene: some reviews mention worms and small black caterpillars on the floor that reappeared even after being washed down the drain.

The air conditioners in the rooms work well and provide good cooling. Among the downsides, one AC leakage was reported, although the guest clarified that the water leaked outside the room rather than inside.

Reviews regarding the plumbing are mixed. Many consider the bathrooms clean and fully functional. On the other hand, some guests experienced intermittent water outages, dirty water from the taps, or unpleasant odors coming from the drains.

The rooms are equipped with TVs featuring access to Netflix, Prime, and YouTube, as well as refrigerators. Guests note that for an affordable rate (under 150k), the level of amenities is reminiscent of a four-star hotel.