Oakwood Hotel & Residence Surabaya

A Very Pleasant Stay at Oakwood Hotel Surabaya.
A sincere thank you to the wonderful team at Oakwood Hotel & Residence Surabaya for the warm hospitality.
I was pleasantly surprised to receive an upgrade to the One Bedroom Premier, and the room exceeded expectations. The space is exceptionally generous, designed more like a stylish serviced apartment than a typical hotel room.
The fully equipped kitchen, complete with an electric stove and full set of utensils, was a lovely touch. Even more impressive were the thoughtful amenities such as a washing machine and ironing facilities, which make the room perfect for extended stays.
Honestly, had I known how comfortable and well-equipped the room would be, I would have brought my family along. Unfortunately, this time my stay was only for one night and I had already booked two rooms.
Thank you once again to Oakwood Hotel Surabaya for such a delightful experience. I would definitely look forward to returning — hopefully for a longer stay next time.

Stayed for a business trip. The services are top notch with large rooms and great features. I could still hear some vehicle noises despite staying in 9th floor, so if you're sensitive to noises it would be best if you wear something to help cover your ears. I could still hear some moving chairs in the morning so they can perhaps improve their soundproof.
Public facilities are maintained well. The pool is semi-outdoor and is enough to swim for laps if not too crowded. Tried the breakfast and this is one of a few hotels which their buffet suit my palate ✨️ the location is pretty near with ITS and Pakuwon area, so it's very strategic. Overall a nice experience.
Thank you for your hospitality 🙏✨️

Nice hotel in the middle of Surabaya, spacious room with city view, very kind and helpfull staffs. Good hotel facilities, lot variety of foods during breakfast, the room is very clean especially the throughout windos. This is my second time staying in Oakwood Hotel Surabaya, and can’t wait to stay here again. Every room has a coffee machine and a Samsung soundbar, so you can really enjoy your time. Keep it up oakwood…

I used the meeting rooms in the first floor and it was nice, cold, and spacious. The staffs are nice, cheerful, and helpful. The securities are also nice. It's easy to navigate around the area. They also have water station in each meeting rooms.

This place will be one of my favourite in Surabaya. Great location, the sound proof isn't bad, spacious apartment, big bed, complete kitchen, 2 doors fridge, washing machine. They even gave me a water dispenser, all I have to pay is the gallons. Friendly and helpful staff. I'll just ignored the old towels and tiny soaps.

I absolutely love staying at Oakwood Hotel and Residences! I’ve stayed here more than four times already, and I keep coming back for a reason — the rooms are incredibly comfortable, the service is excellent, and the restaurant is consistently good. One of my favorite things is the breakfast buffet — always a great way to start the day! I’ve also been lucky to get upgraded twice from a studio to a one-bedroom, which made my stay even more special. They really know how to treat you like a VIP. Highly recommended!

Dear,
I have stayed at Oakwood Surabaya several times before and have always found it excellent. However, I was quite disappointed during my recent stay.
During breakfast at around 6:10 AM, I was asked “What are you looking for? ” twice in a rather unhelpful tone. Even worse, when I was eating, the staff just stood right in front of me watching which felt very uncomfortable and frankly quite annoying. It made me wonder whether the staff had been properly trained in customer service etiquette, especially considering this is supposed to be a 5-star property.
Additionally, when I checked out, the front office service was extremely slow. It seemed overwhelmed even though there was only one guest to manage, and I was in a hurry.
I hope you can look into these service standards. I really do like Oakwood Surabaya and would love to see it maintain the quality that has made me a returning guest in the past.
Regards.
A.

Once, I had the opportunity to stay there with my family, and I had an experience that I feel compelled to share.
While I was away, I was suddenly contacted by my family, who informed me that my child had suffered a "heat stroke" while taking a bath. I immediately decided to return to the hotel and planned to take my child to the nearest hospital for assistance. And this is the best part of my story.
As soon as I arrived at the hotel lobby (where I was always greeted warmly), they had already sensed that something was wrong and inquired if everything was okay. I briefly explained my child's condition. Their response was incredibly helpful and prompt; they immediately asked for our room number and what was needed to take her to the hospital. Shortly after I reached the room, the manager, staff, and several officers arrived to prepare a wheelchair, breathing apparatus, and even arranged a vehicle for us to go to the hospital. Not only that, but the manager on duty also accompanied us and ensured my child received prompt treatment upon arrival at the ER. I was amazed by how they handled the situation.
It didn't stop there; the hotel offered more support and complimentary than we could have imagined after what we went through. Until the day we checked out, they provided transportation to the airport. What a memorable and unforgettable experience! Thank you to Oakwood for their extraordinary service and the hospitality of their staff. Wishing continued success for Oakwood!

Very big and clean room. The front desk is so nice to upgrade us to a 1-BR executive room. The service staff are all very friendly. It is also very convenient to get grab/gojek ride hailing service as it will alight you at the hotel’s own drop off area instead of along the roadside. They also have a 24hr restaurant at same building but I think it belongs to another accommodation. Highly recommended!

Had a really pleasant stay at Oakwood Surabaya. At check in, I was greeted by a cheerful and vibrant receptionist, Novella. As we were celebrating a birthday during the trip, Novella provided a complimentary upgrade for our booking which we really appreciated. Novella made all the efforts to coordinate the surprise while we are out and about in Surabaya. Upon returning to the room, we were greeted with a cake and also some well wishes creatively written on the mirror. We definitely had a good time at Oakwood and we will look forward to be back here.

OUTSTANDING! is the only way to describe OAKWOOD Hotel & Residence.
The service was Superior, the staff was friendly with big smile always, very helpful and quick to respond to ur needs.
Our room was super clean, the restaurant was TOP NOTCH and the food was delicious.
No regrets to come back and will also let our friends and family know about this "JEWEL" in Surabaya.

Fantastic Stay for Families, Highly Recommended!
We stayed at Oakwood Hotel & Residence Surabaya for 4 days and 3 nights with our family, including our 8-year-old child, and it was an excellent experience from start to finish. We booked through a third-party app and chose Oakwood specifically because of the in-room amenities that make traveling with children so much easier, and it did not disappoint.
Upon arrival, the check-in process was smooth and efficient, with no hassle at all. To our pleasant surprise, the staff upgraded our booking from a studio room to a spacious one-bedroom corner unit with a living and dining area, at no additional charge!
The room had everything we needed: a fully equipped kitchen, complete kitchenware and utensils, and even a washing machine, all of which made our stay incredibly convenient. The cleanliness of both the room and the hotel overall was absolutely top-notch, and the staff were always friendly and helpful.
We also like the swimming area, it’s a semi-outdoor pool located right next to the gym. It’s a great setup because you don’t have to worry about being exposed to the scorching Surabaya sun while swimming. It was perfect for our child and added to the relaxing atmosphere.
Although the hotel isn’t located in the city center, its location is still very convenient.

I had a great stay at Oakwood Surabaya. The room was very comfortable, though it would’ve been helpful to have more information sheets about the hotel’s facilities. The service was excellent, especially Mba Rena, who was super friendly and attentive. Highly recommended!

Honest review, I am very satisfied with the service of this hotel, starting from the welcome, service, room quality, cleanliness, breakfast, truly 5 star quality. If I go to Surabaya, I will definitely stay here again. Thank you Miss Namira and Oakwood Team 😁

Stayed here for 4 nights during the Chinese New Year long weekend. Very impressed with the service especially the concierge and gentlemen at the Ground Floor. My friends had sent me packages even before my check-in day, and they happily stored them for me. When I dropped a bag in front of the lift, they called my room (I was surprised that they knew my room number and who dropped the bag as it was on the other side behind the concierge desk, blocked by a wall). Housekeeping also very prompt and thorough. My recommendations would be to install charging sockets by the bedside tables and to enable the TV to be fully turned off. We even had a technician called to our room, but he explained that the TV couldn’t be completely turned off (it still displayed “no signal” with dim light all night long. Despite cranking the AC up to 30 C, it was still too cold for us (we are Japanese and Canadian, respectively, so we are used to cold weather), but the AC in the building was very cold. So we turned it off in our room and it was pleasant. Would definitely come back next time I am in Surabaya!

Our family really enjoy our stay here from 26th to 31st January 2025. The staff are friendly and helpful, the.
Room is clean and specious and definitely well designed/well equipped. We really recommend this hotel to stay in Surabaya. Will stay here again next trip.

Very good services and skillful. Room is very clean and cozy. Especially for receptionist koko and fanda. It's very friendly and very detailed to explain all the hotel facilities. Helping me during check in and check out. I'm very happy. Thanks 🫶🏻