Palm Park Hotel Surabaya PALM PARK Hotel Surabaya

Hotel 3.8 km. to the city center 4.3 km. to the sea
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Average rating by guests Palm Park Hotel Surabaya: 7.5/10 Good
Reviews 65

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2 km. Gubeng Train Station

Palm Park Hotel Surabaya provides a refreshing destination for travelers seeking a convenient base for exploring the vibrant city. Situated in the Simokerto district of Surabaya, this hotel offers a welcome respite after a day of discovery. It’s easily accessible and situated close to the core of the city’s activity.

The hotel’s bar creates an inviting ambiance for relaxation. A restaurant is available for guests seeking a meal. Complimentary wireless internet access is provided throughout the premises. Guests may inquire about additional services upon arrival. Designated parking is available for vehicle occupants at an additional charge.

Palm Park Hotel Surabaya features dedicated spaces for youngsters. Playrooms offer entertainment, encouraging shared evenings. A transfer service is accessible upon request, simplifying transportation. Elevators ensure accessibility to all floors for guests requiring assistance. The hotel’s services include laundry, dry cleaning, and a secure deposit box. The concierge is available to assist with inquiries and arrangements.

Hotel staff are fluent in English, facilitating seamless communication. Room amenities include a shower and slippers. Room features vary depending on the selected type.

The hotel’s restaurant focuses on Indonesian and local dishes, prepared according to halal standards. A bar provides a space for socializing. A games room offers recreational opportunities. The building includes a lift for efficient movement between levels and a 24-hour front desk for immediate assistance. A concierge is available to cater to guest requests.

Palm Park Hotel Surabaya’s location is approximately 16 kilometers from Juanda International Airport. It’s in close proximity – around 2 kilometers – to Cheng Hoo Mosque and Gubeng Train Station. The Submarine Monument and House of Sampoerna are reachable within 3 and 7 kilometers respectively.

Consider Palm Park Hotel Surabaya for your Surabaya journey. Explore the possibilities of a well-equipped hotel and a pleasant location. Discover tailored services designed for a comfortable stay.

To secure your reservation and experience the Palm Park Hotel Surabaya, explore availability on ReadyToTrip.

Nightly rates from $20.91

Book Palm Park Hotel Surabaya

Phone: +62 31 3742000

Address: No.45 Jl. Kapas Krampung, Surabaya, 60142

E-mail: [email protected]

Number of rooms: 101

Reviews of Palm Park Hotel Surabaya 3*

Kartika H.

4/10

I kid you not, if you have no worry about cleanliness and hygiene, please feel free to book here. We stayed just for one night, and it was one of the worst accommodations we've ever stayed at. Checked in very late only to find disgusting rooms with bad smell and TONS OF SMALL COCKROACHES! We had to change the rooms three times. The third room still had cockroaches in the bathroom, so we closed the drainage and the door gap with a bath mat, hoping that those creatures won't come inside the room or worse, to our ears!
Breakfast was mediocre, and damn they even had a dead cockroach on the sushi plate. Finished as soon as we saw it. Had a bad feeling about the breakfast, wish I trusted my gut and didn't take the breakfast.
But the staff is friendly and responsive. And there's a small kind of playground in the lobby. I think that's the only good things of our stay. Never again.

Nugroho N.

6/10

This review is intended to help the hotel improve their service:
For a three-star hotel, the service of the lounge staff was disappointing. The staff body language, way of speaking, and how they serve the guests weren't up to a good service standard. Perhaps, that wasn't their fault as I am certain that the hotel management don't have a good recruitment and development system.
Palm Park is a local brand. I hope they are willing to make improvements so that they can compete with foreign brands.
Thank you.

Moh. K. U.

10/10

It's my first time visiting this hotel. I visited this hotel to attend an event designed by Wahid Foundation Jakarta. Overall I like stay at this hotel. The have good room, restaurant and ballroom. The also gave the best service during the event. I like the food and their restaurant. Everyone should try to stay when you visit Surabaya. However, they have to make sure about their lift is normal all the time. Thanks.

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Policies of Palm Park Hotel Surabaya

  • Check-In:

    14:00

  • Check-Out:

    12:00

  • Accepted Credit Card Payments:

    Visa, Mastercard, Cash

  • Information about the type of meals included in the price is indicated in the rate details.

    Meals may be limited during Ramadan.

    Early check-in and/or late check-out is available for an additional fee. Cost: 250,000 IDR.

    Couples checking into the same room must present a valid marriage certificate upon check-in. Otherwise, the property may reject the booking or request that a second room be booked.

    To prevent the spread of the Mpox virus, the Indonesian Ministry of Health has resumed health screening for international travelers (both Indonesian and foreign nationals) entering Indonesia from August 27, 2024. This includes completing an electronic self-declaration form called SATUSEHAT Health Pass, which must be completed on a dedicated web platform.

    No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

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Frequently Asked Questions

How much does accommodation cost at hotel "Palm Surabaya"?

The cost of accommodation at hotel Palm Surabaya depends on the number of guests and dates. The average cost per night is $20.91.

You can book the hotel Palm Surabaya on ReadyToTrip, with maximum availability of double and single rooms for both daily and long-term stays.

Online payment is available with Visa, Mastercard or American Express cards. Some rooms may be available without prepayment.

Many hotel bookings can be cancelled without penalty several days before check-in, which is convenient if your plans change.

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