Review of Happy House BnB Bromo backpacker

I dont recommend this hostel. The room is not like show in some pictures, looks like they did not take off the old pictures. My friend also requested transportation to the train station for the next day because she had been told in a text message that transportation was available and they told her to order a taxi herlself. There is a lack of communication between employees and a lack of organization and proper work at the reception desk. Very little attention and concern for the customer. Disastrous service. The hotel owner is arrogant and doesn't care about customer service. As soon as we arrived at the hotel, we told the receptionist that we would rent two motorcycles for 24 hours, but if we didn't rent them that night, we would want them the next morning. The next morning, we ordered the two motorcycles, and the receptionist told us we would have to wait an hour for the motorcycle to be brought to us because the receptionist from the day before hadn't informed him of our request. So we looked for another place until we resolved everything. It took about an hour and a half to leave, so we arrived late to Bromo and couldn't do everything we had planned for the day, apart from the fact that I only had that day to visit. I asked to speak to the boss when we returned and I spoke to the hotel owner, who arrived with a bad face, as if he were angry, as if we had done something wrong. When I told him about the situation, he replied, "What do you want me to do? " in a very arrogant way and he never even apologized. He didn't care about our situation and did nothing about it.