Capital O 1176 J3 Residence Syariah

Yes, the hotel has its own on-site parking, which guests describe as reasonably spacious.

Reviews regarding the staff are mixed. While some guests find the employees friendly, others complain about impoliteness, an unwillingness to assist, and a lack of standard service. There have also been reported cases of poor communication regarding booking cancellations, with cancellation notices sent on the day of check-in despite roof leak issues being known in advance.

Many guests report serious payment issues. Despite paying in full through the booking app, staff often demand additional money upon arrival (such as 50,000 or up to an extra 150,000), using the requirement of a marriage certificate or bed category differences as an excuse. Guests have described these demands as extortionate surcharges.

Guests report a lack of basic amenities: drinking water and toiletries are not provided in some rooms. Towels are issued only upon request.

The condition of the furniture and beds is rated very poorly. Guests mention sagging mattresses with protruding springs, as well as torn and stained bedsheets. The furniture in some rooms is worn out, specifically citing wobbly tables on which items cannot stand stably.

No, many guests state that the actual condition of the rooms differs greatly from the photos shown in apps and on maps. The rooms are described as dirty, cramped, and poorly maintained.

The level of cleanliness at the hotel is very low. Guests report dirty floors, dust, cobwebs on the ceilings, cigarette butts in non-smoking rooms, and even bodily fluid stains on blankets. Bathrooms are described as dirty, with unpleasant sewer odors, broken door handles, and malfunctioning sinks.

The operation of in-room amenities is inconsistent. While air conditioners work well and cool the room effectively in some rooms, they are very noisy in others. There are also complaints regarding non-working televisions, faulty water heaters, low water pressure, and flickering light bulbs.