I had a very pleasant stay at Ascent Premier Hotel Pasuruan during my recent work trip to East Java. The location is excellent, with easy access to many of the area’s most interesting places, which made getting around both simple and convenient.
The staffs, from above level to rank-file were consistently warm and welcoming, always greeting guests with a smile. I was especially impressed by the quick response from the young lady at the front desk, who kindly arranged an early check-in for me without any delay, even though she was still multitasking.
The ambience and overall atmosphere of the hotel are calming and well-maintained (it was H brand management which I was always stay in previous few months) and the pool area is a real highlight, offering a lovely view and a great place to unwind after a busy day.
That said, I did notice a few small things that might could be improved. The pool area lacked staff or an attendant, which made it feel a bit unattended. The corridors leading to the pool were also quite empty (sure, it is might not weekend’s) and the spa booth appeared unmanned, which was slightly different.
On a brighter note, the Nusantara Restaurant was fantastic, offering a good variety of mid-range dishes, from Eastern to Western cuisine, and also non smoking room at separate veranda. The F&B restaurant staff including host, were always helpful, friendly, and ready to assist with a smile.
All in all, it was a comfortable and enjoyable experience, and I will undoubtedly return for my every next work trip to East Java.
The staffs, from above level to rank-file were consistently warm and welcoming, always greeting guests with a smile. I was especially impressed by the quick response from the young lady at the front desk, who kindly arranged an early check-in for me without any delay, even though she was still multitasking.
The ambience and overall atmosphere of the hotel are calming and well-maintained (it was H brand management which I was always stay in previous few months) and the pool area is a real highlight, offering a lovely view and a great place to unwind after a busy day.
That said, I did notice a few small things that might could be improved. The pool area lacked staff or an attendant, which made it feel a bit unattended. The corridors leading to the pool were also quite empty (sure, it is might not weekend’s) and the spa booth appeared unmanned, which was slightly different.
On a brighter note, the Nusantara Restaurant was fantastic, offering a good variety of mid-range dishes, from Eastern to Western cuisine, and also non smoking room at separate veranda. The F&B restaurant staff including host, were always helpful, friendly, and ready to assist with a smile.
All in all, it was a comfortable and enjoyable experience, and I will undoubtedly return for my every next work trip to East Java.