Hotel Madinah Syariah

Yes, the hotel provides a very spacious and secure parking area for both cars and motorcycles. However, one guest reported experiencing discrimination when asked to park their vehicle (a cargo van) at the far end of the property, despite available spots closer to the front.

Guest reviews regarding the staff are mixed. Some guests describe the team as very friendly, noting that the manager personally listens to complaints and assists with food service. Others, however, mention poor service, unhelpful attitudes during check-in, and unfulfilled requests, such as promised in-room tea or coffee that was never delivered.

The hotel provides breakfast, which some guests rate positively. At the same time, there are complaints that the selection of dishes is quite limited and that breakfast service can be slow, resulting in delays for guests.

Reviews mention the availability of complimentary Wi-Fi, which operates stably and without interruptions.

The condition of the rooms varies. Some guests find them clean, spacious, and cozy. Others report dirty rooms, peeling paint on the walls, broken dressing table chairs, squeaky wooden beds, and holes in pillowcases. Guests also note that some foam mattresses are overly soft and sag, leading to back discomfort.

Feedback on the air conditioning is mixed. While some guests are satisfied and report pleasantly cool rooms, many others complain that the units perform poorly, fail to cool the room adequately, or function merely like a standard fan.

Rooms include towels, soap, and shampoo, although some guests have reported finding these items missing upon arrival. Welcome drinks (tea or coffee) are provided. Rooms are also equipped with TVs, though there are complaints regarding broken sets and an inability to access YouTube.

Guests report that the hot water works properly. The cleanliness of the bathrooms is generally rated positively, though there are remarks regarding worn-out doors. Additionally, one guest pointed out the absence of a dedicated wudu faucet for ablution, which they felt was essential for a Sharia-compliant hotel.

The atmosphere at the hotel can range from peaceful to noisy. While some guests find the setting quiet, others report noise and disruptions because management allowed guests who booked only two rooms to host dozens of additional visitors.