Azana Style Hotel Madura

The hotel provides both indoor and outdoor parking. The indoor parking in the basement is limited and accommodates about 20 cars, while the remaining space is outdoors. Guests warn that when parking outside during rainy weather, one may get wet.

Reviews regarding the staff are mixed. Many guests praise the employees for their friendliness, responsiveness, and high level of service, specifically highlighting the marketing team and particular staff members such as Mr. Amin and Ms. Yuli. At the same time, there are complaints about rudeness from security personnel, a reluctance to help, and incorrect communication from sales managers. Instances of slow service by bellboys and errors regarding bed types during check-in have also been noted.

Breakfasts at the hotel are generally rated positively, with guests noting the variety of dishes and pleasant taste. The menu includes items such as Soto Madura with large pieces of meat, nasi goreng, noodles, salads, and pastries. However, some visitors find the restaurant service menu monotonous, indicating that most dishes do not change during long stays.

One guest was extremely dissatisfied with the internet quality, describing the Wi-Fi performance as "pathetic."

The soundproofing at the hotel is a source of serious complaints. Guests complain that conversations from people in the hallway, traffic noise from the street, and even sounds from neighboring rooms are audible. It is also mentioned that noise from external events and the operation of the ventilation system (blower) can significantly disturb rest and cause headaches.

Most guests find the beds and mattresses comfortable, and the rooms themselves to be modern, clean, and aesthetic. However, there are complaints that in some room categories (e.g., Executive King), the furniture is too small, including a backless sofa that takes up space rather than providing utility. Some rooms lack a wardrobe, offering only hangers and a small shelf.

Opinions on the air conditioners are divided: some guests are satisfied with the coolness, while others complain that the AC is not efficient enough. One review mentions an instance of an AC leak, which flooded the room floor with water, and the problem was not fully resolved even after the housekeeping service intervened.

Rooms are equipped with a safe, a kettle, and two bottles of mineral water. Upon request, clean prayer mats, mukenas, and sarongs are provided. However, guests note the absence of mini-bars in some Deluxe and Executive category rooms, as well as a lack of irons, which could not be borrowed via room service.

The hotel has an elevator, including direct access to the underground parking, which is convenient for movement. However, access to the basement elevator is restricted, and guests often have to wait for a security staff member to use it.

The hotel has a swimming pool and a gym, both of which are described as clean. The pool is open to outside visitors, which results in it being very crowded during certain hours. The fitness center is criticized for insufficient space and a small amount of equipment, especially strength training machines, causing visitors to have to wait in line.