Pak Wahyu Ari Saputro,
Stay at your hotel on Dec 9-11, 2025, overall need many things for your review.
Start from check in that according to your front office staff I will get the room with no windows. I'm surprised there is a 4 stars hotel selling room with no windows.
Despite I could not stay in that kind of room there were no information about the reservation. I ask for another room as I could not stay in that kind of room. The staff offer another room but had to pay extra. I object if have to pay more.
After tough argumentation he agree to give the room. Another thing is he said repeatedly that I could only check-in at 2 PM as per regulation. As I came to the hotel at 10 AM, I understand the check-in regulation but it got annoying because he said repeatedly as I also very tired after 13 hours train ride from Jakarta. I do wait until the time but during the waiting I see some guess got their room directly. I didn't ask just sit in the lobby whereas they can see me clearly waiting.
Another thing that it hard to accept there is no attention enough for the guess needed. I ask for the bath towels as I found there were not at all when I took the shower. Call the staff to send it for 3 times for more 30 minutes there were no staff came to bring it. I need to go downstairs to the receptionist to ask the towel and pick-up by myself.
Although after that, your staff send fruit platter for apology.
The room is also need good maintenance, the wall is not clean, the window glass has a lot of moss.
I haven't tried your food this time.
Hopefully It can be improved for next future.
I am the frequent hotel guess around the world with night stays more than 200 nights every year.
Regards,
Ruri.
Stay at your hotel on Dec 9-11, 2025, overall need many things for your review.
Start from check in that according to your front office staff I will get the room with no windows. I'm surprised there is a 4 stars hotel selling room with no windows.
Despite I could not stay in that kind of room there were no information about the reservation. I ask for another room as I could not stay in that kind of room. The staff offer another room but had to pay extra. I object if have to pay more.
After tough argumentation he agree to give the room. Another thing is he said repeatedly that I could only check-in at 2 PM as per regulation. As I came to the hotel at 10 AM, I understand the check-in regulation but it got annoying because he said repeatedly as I also very tired after 13 hours train ride from Jakarta. I do wait until the time but during the waiting I see some guess got their room directly. I didn't ask just sit in the lobby whereas they can see me clearly waiting.
Another thing that it hard to accept there is no attention enough for the guess needed. I ask for the bath towels as I found there were not at all when I took the shower. Call the staff to send it for 3 times for more 30 minutes there were no staff came to bring it. I need to go downstairs to the receptionist to ask the towel and pick-up by myself.
Although after that, your staff send fruit platter for apology.
The room is also need good maintenance, the wall is not clean, the window glass has a lot of moss.
I haven't tried your food this time.
Hopefully It can be improved for next future.
I am the frequent hotel guess around the world with night stays more than 200 nights every year.
Regards,
Ruri.