MaxOneHotels at Dharmahusada - Surabaya MaxOneHotels at Dharmahusada Surabaya

Rooms are really small and cramped. No cupboards. Kettle did not work and neither did the phone to use room service. There is no hand soap, and just one liquid soap for both body and hair. Location is really bad, nothing to do nearby for miles. Service is nice nice and staff is polite but kind of slow.

MaxOne Hotel Dharmahusada boasts a strategic location, making it convenient for travelers. However, parking can be quite limited, especially during peak seasons. Upon entering the lobby, I noticed it was rather warm, as the air conditioning had just been turned on.
The hotel staff were exceptionally friendly, always greeting guests with a smile. Check-in and check-out processes were swift and efficient, which was a pleasant surprise after reading some reviews that mentioned lengthy check-out times.
The room was decent, although the lighting was a bit dim. The bed was comfortable, with four pillows, thick, clean, and cool sheets, and the air conditioning worked perfectly. However, the room's cleanliness and maintenance left something to be desired. The shower appeared dirty, and during a rainstorm, water leaked through the wall above the window, dripping throughout the night. Additionally, the room wasn't very soundproof, as noise from other rooms and the street was easily audible.
To ensure a smooth experience, I highly recommend recording the room's condition upon arrival and before checking out. This will serve as evidence that the room was clean and in good order when you arrived and when you left.

Stayed for one night, unfortunately got smoking room despite having booked for the non-smoking one. Strategically located opposite Bu Rudy's outlet and close to Superindo. Breakfast is so so.