La Lisa Hotel Surabaya

The hotel features underground parking; however, many guests describe it as cramped with narrow lanes, which may be challenging for novice drivers. In such cases, security staff are available to assist. For owners of larger vehicles, parking is available in front of the hotel building.

Most guests describe the staff as friendly, welcoming, and helpful. The check-in and check-out processes are generally fast, and reception staff often show flexibility, such as allowing late check-outs. However, there have been complaints regarding a lack of information from some reception staff, as well as perceived bias toward local guests compared to foreigners. There was also a recorded instance of a lack of response to a request regarding an item left behind in a room.

Reviews for breakfast are mixed: some guests find it tasty and diverse, while others complain about a limited selection, small portions, and a lack of food replenishment by 8:00 AM. The restaurant is praised for the taste of its Indonesian dishes and the wedang secang drink, though some note a lack of meat and fish options on the menu. There have also been complaints regarding unhygienic food presentation in the restaurant and a prohibition on taking breakfast to the room.

Rooms are equipped with a kettle, tea, coffee, and two bottles of mineral water. The hotel has also implemented a concept to reduce plastic use. Water dispensers for self-service are installed in certain areas, such as near the elevators. Guests are offered wedang uwuh as a welcome drink.

Guests note that the Wi-Fi is stable. Regarding equipment, rooms are fitted with televisions, although some visitors suggest replacing them with Smart TVs for greater comfort. There have been reports of malfunctioning televisions (blue screens or displaying only the hotel profile) and power outages in the rooms.

The soundproofing in the hotel is rated as insufficient. Guests complain that conversations from neighboring rooms, as well as noise from the corridors and the street, are audible.

Rooms are generally described as spacious, clean, and cozy with comfortable beds. However, there are remarks regarding the wear and tear of the interior: some guests find the ornaments outdated and the decor "intimidating." In some rooms, a strong smell of cigarette smoke or even rodents was reported, despite requests for a non-smoking room.

Many guests are satisfied with the cleanliness of the rooms, bed linens, and bathrooms, noting daily cleaning. However, there are occasional complaints about yellowed towels, clogged shower drains, uncleaned refrigerators, and unpleasant odors from the toilet. In common areas, particularly by the pool, cats and traces of their activity are sometimes observed.

Most guests are satisfied with the air conditioning, noting that the rooms remain cool. However, there were serious complaints regarding total air conditioning failure, where staff were unable to resolve the issue promptly even after calls to reception.

Rooms are provided with standard toiletries, a refrigerator, and a fast-acting water heater. In some rooms, the bathrooms are separated from the main living area. In some instances, guests noted a lack of fresh toiletries and the worn-out state of some amenities.

The hotel is equipped with an elevator, facilitating access to rooms on higher floors. However, guests note that due to the lack of full shower facilities at the pool, people often use the elevator in wet clothes, resulting in wet floors in the elevators and corridors.

The hotel has a swimming pool that guests enjoy for its beautiful view, especially at sunset. There are separate areas for adults and children, and lounge chairs are provided. Some guests noted that a portion of the pool was under renovation, which limited access, and that curtains are used instead of doors in the changing rooms, reducing privacy.

The hotel is considered suitable for family vacations due to the presence of a children's pool and a small playroom with a diverse set of toys. Family Rooms with extra beds for children are also available, which is highly appreciated by parents.

Overall, the atmosphere is described as calm, relaxing, and cozy, featuring elements of classic and modern design (including a Balinese-style lobby). However, due to renovation work in some parts of the hotel, access to certain areas may be limited.