Sapta Nawa Resort 1 Gresik

The hotel provides parking, which is described as spacious. However, some guests noted that the number of spaces directly in front of the entrance is limited, but the security staff assists with this matter.

Most guests describe the staff as very friendly, polite, and professional. Housekeeping staff are specifically praised, some of whom even wash guests' cars. However, there are conflicting reviews: one guest encountered rudeness from staff in the budget wing and strictness regarding marriage document verification, as the hotel follows sharia hotel rules and requires a physical marriage certificate for couples. Cases of incorrect behavior by employees when booking issues occurred via applications were also mentioned.

Breakfasts are generally rated positively, with guests praising the taste of soto and rawon. The menu at the hotel restaurant is considered standard for a hotel establishment, and the restaurant operates until 10:00 PM. However, there are some negative reviews: some guests feel the selection of dishes is not diverse enough and the portion sizes are insufficient.

Opinions on the Wi-Fi are divided. Some guests are satisfied with the speed, noting that the internet is fast, each room has its own password, and Netflix can be streamed without interruptions. Others complain about slow network speeds or a total lack of connection in some instances.

The hotel has an "old-school" style; the furniture is made of wood and looks old but very well-maintained. Beds are generally described as clean and comfortable, although mattresses in budget rooms may seem a bit firm. Some guests noted that the interior looks outdated, and some rooms still have old CRT televisions that may not work.

Cleanliness is one of the hotel's strongest points; many guests describe it as one of the cleanest in the region. There is virtually no dust in the rooms and corridors, and the bed linens and towels are clean. Nevertheless, some reviews mentioned issues with insects: guests saw cockroaches emerging from under beds and cabinets.

The air conditioners in the rooms work well, and guests often note that the rooms are very cool and comfortable. No complaints regarding unusual odors or noise from the cooling system were recorded in the reviews.

Resort-category rooms feature bathtubs and functioning hot and cold water systems. Full sets of toiletries and packaged drinks are provided. Amenities are also available in budget rooms, but some guests complained about the lack of indoor slippers and an insufficient number of electrical outlets.

The hotel possesses a unique "old money" atmosphere and a sense of home comfort thanks to the abundance of greenery, fish ponds, and gazebos. However, due to the dimmed lighting in the evenings and the general age of the building, some guests find the environment gloomy, dusky, and even "scary" or "ghostly".

The hotel is excellent for family vacations and large groups. Children enjoy spending time on the grounds, watching the fish in the ponds, and using the baths in the rooms. Guests recommend this location for family gatherings and staycations.