Review of Klub Bunga Butik Resort 4*

We recently stayed at Klub Bunga and, while there were some positives, there were also several disappointing aspects that affected our experience.
On the positive side, the hotel has plenty of activities for children, which makes it a good option for families. Just be aware that many of these activities come at an additional cost. The security staff at the front gate were always friendly, welcoming, and greeted us with a smile every time we arrived or left. I would also like to mention the reception staff who checked us out on 7th July—they were the first staff members during our entire stay to genuinely smile, greet us warmly, and make us feel welcome.
Unfortunately, the service throughout the rest of our stay was well below what we expected. At check-in, we were simply handed our room key with no explanation about breakfast times or location, where our room was, or any information about the hotel facilities. There was also no assistance with luggage, so we had to carry all of our bags ourselves over quite a long distance.
Our room had several maintenance issues. The kettle was broken, the towels were very small and didn't feel particularly clean, and the paint inside the wardrobe was peeling, leaving marks on our clothes. Our balcony was never swept or cleaned during our stay.
The biggest disappointment was the overall attitude of most staff. Very few smiled or greeted guests, and whenever we asked for information, it felt like we were inconveniencing them. Hospitality should make guests feel welcome, and sadly that was missing for most of our stay.
Around the pool, there were not enough chairs for families, making it difficult to relax. We also felt that almost everything required an additional payment, and the restaurant food was, for the most part, quite tasteless.
This hotel has good potential because of its family-friendly facilities and beautiful grounds, but improving customer service, housekeeping, maintenance, and guest communication would make a significant difference. At the moment, I don't feel the overall experience matched the expectations for the price we paid.