The price does NOT justify the whole experience staying here despite the beautiful scenery they have.
First, we'll talk about the room. The cleanliness level is ok and many parts need more maintenance/clean thoroughly since near the shower caulk there are molds.
Small fridge is not cold at all so I gotta throw away my breastmilk stash.
Second, we came as family who is joining our family member who got married. I personally booked junior suite room, asked for extra bed at 2nd day staying at 12 PM noon. Only to find out they have NOT installed it at all at 8 PMI gotta call receptions who was not even available (none pick the phone until my 3rd time calling). Then at 8 PM when my baby was sleeping the staff come ringing the bell violently + yelling "hospitality" to install the extra bed.
The house keeping staff was bad too, came in with his outside shoe to my room, near the sink after passing dining table! I did not even do that, I always take off my shoe inside (asian practice).
Also upon checking out, I gotta tell the front desk service to confirm my extra bed which they charged for 3 nights when I just use it 2 nights. This enraged me more because the staff who was handling me was the same person whom I talk to the day before, and I mentioned the exact same thing about the extra bed the day before. So I just have to repeat everything I said to her the day before.
My family who book the suite room, got the key but unable to use and gotta wait over 15 mins to get the key delivered to the room while she has to push her husband on the wheelchair who desperately need to use the toilet.
The pleasant thing about this hotel is just the view and various breakfast selection.
First, we'll talk about the room. The cleanliness level is ok and many parts need more maintenance/clean thoroughly since near the shower caulk there are molds.
Small fridge is not cold at all so I gotta throw away my breastmilk stash.
Second, we came as family who is joining our family member who got married. I personally booked junior suite room, asked for extra bed at 2nd day staying at 12 PM noon. Only to find out they have NOT installed it at all at 8 PMI gotta call receptions who was not even available (none pick the phone until my 3rd time calling). Then at 8 PM when my baby was sleeping the staff come ringing the bell violently + yelling "hospitality" to install the extra bed.
The house keeping staff was bad too, came in with his outside shoe to my room, near the sink after passing dining table! I did not even do that, I always take off my shoe inside (asian practice).
Also upon checking out, I gotta tell the front desk service to confirm my extra bed which they charged for 3 nights when I just use it 2 nights. This enraged me more because the staff who was handling me was the same person whom I talk to the day before, and I mentioned the exact same thing about the extra bed the day before. So I just have to repeat everything I said to her the day before.
My family who book the suite room, got the key but unable to use and gotta wait over 15 mins to get the key delivered to the room while she has to push her husband on the wheelchair who desperately need to use the toilet.
The pleasant thing about this hotel is just the view and various breakfast selection.