New Surya Hotel

Yes, the hotel has a very spacious open parking area capable of accommodating even large tourist buses. Some guests specifically highlighted the convenience of being able to park their vehicle directly in front of their room door.

Guest opinions regarding the staff are divided. Many praise the employees and reception for their friendliness, efficiency, and assistance with extending stays. However, there are complaints about the rudeness of the manager and restaurant staff, as well as errors during registration where the check-in date was recorded incorrectly. Instances of inappropriate behavior by security personnel toward taxi drivers and guests on bicycles were also mentioned.

The hotel offers a buffet breakfast, which many guests describe as tasty and varied, particularly highlighting the desserts. However, there are serious complaints regarding organization: some guests found that the food ran out before the stated time, and the restaurant staff were abrupt in their communication. Guests also expressed dissatisfaction with strict and non-transparent payment rules for children's breakfasts.

The situation with early check-in and late check-out is inconsistent. Some guests were able to check in before 2:00 PM without issues, while others waited for their rooms until 3:30 PM or even 4:00 PM, despite the promised time. In one instance, a request for late check-out was denied with the statement that the room must be vacated strictly by 12:00 PM.

The Wi-Fi in the rooms is functional, but it has caused dissatisfaction for some guests. The main complaints relate to connection instability and the need to change passwords frequently, which makes video calls or working via Zoom/Google Meet difficult.

Reviews of the rooms are contradictory. Some guests find them spacious, clean, and with comfortable mattresses. Others complain about worn-out furniture, peeling paint on the walls, stains, and dampness. The low quality of the blankets is frequently mentioned, described as too thin, coarse, or old. In the "Standard" category rooms, space may be limited.

Most guests note that the air conditioners work well and the rooms remain cool. However, there are complaints about the incorrect placement of the split-system units, causing the cold airflow to be directed straight at a sleeping person, as well as cases where the air conditioner failed to cool the room throughout the night.

Towels and basic hygiene products (soap, shampoo) are provided in the rooms, but the amenity set depends on the room category. In some Deluxe rooms, guests noticed a lack of toothbrushes, shaving kits, and hairdryers. The absence of kettles for making tea or coffee in some rooms was also noted.

The hotel has a large and beautiful swimming pool with three depth options, which is kept clean. It is very popular with children and families. Guests mention the only downside is the high occupancy of the pool on Sundays due to swimming lessons.

The hotel is generally suitable for family vacations thanks to the large pool and the accessibility of restaurants for people in wheelchairs. However, guests complain about the lack of a children's menu and controversial payment rules for children's breakfasts. Cases of staff intolerance toward children with developmental disabilities have also been noted.

Yes, the hotel shows attention to special dates. One guest reported receiving a celebratory cake in their room from the administration in honor of their birthday.